Customer Service Liaison

1 week ago


Evansville, Indiana, United States Berry Global Full time

Overview:

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Berry Global Group, Inc. is a leading manufacturer of innovative packaging and engineered products that make life better for people and the planet. Our global capabilities, sustainability leadership, and innovation expertise enable us to serve customers worldwide. We harness our diversity and industry-leading talent to partner with customers and develop innovative products for the circular economy.

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Job Description:

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The Customer Care Representative serves as the primary customer contact for questions, concerns, and issues. This role interacts with customers and internal teams to provide information and process orders. The representative monitors daily customer order reports and acts on issues affecting on-time performance and service.

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Key Responsibilities:

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  • Provide accurate and timely processing of incoming calls and orders.">
  • Serve as Liaison between Customer and Manufacturing plant.">
  • Manage customer expectations and keep the customer informed according to established department policies and procedures.">
  • Determine and escalate service risks as needed.">
  • Work directly with the Sales Department, Production Planning, and Distribution Team to exceed customer expectations.">
  • Communicate with internal and external customers regarding customer needs, order activity, and inventory levels.">
  • Maintain a positive and professional attitude when communicating.">
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Requirements:

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  • Proven experience in customer-facing roles.">
  • Excellent communication and problem-solving skills.">
  • Ability to work in a fast-paced environment.">
  • Strong organizational and time management skills.">
  • Familiarity with sales and production processes.">
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Compensation:

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$45,000 - $60,000 per year, depending on experience.

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About Us:

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Berry Global Group, Inc. is an equal opportunity employer and does not discriminate based on protected classes.



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