Senior Sales and Service Team Leader

1 week ago

Evansville, Indiana, United States Plaza Tire Service Full time
Job Description
Plaza Tire Service is a leading tire service provider in Missouri, Illinois, Kentucky, and Northwest Arkansas. With 75 locations across the region, we are a growing business that offers opportunities for career advancement.

Salary:$45,000-$50,000 per year, including hourly pay and commission

About the Role:We are seeking an experienced Sales and Service Team Leader to join our team at Plaza Tire Service. As a key member of our management team, you will be responsible for selling and promoting all products and services offered by our company while following our store standards and expectations.

Main Responsibilities:
  • You will spend approximately 60% of your time in the shop performing automotive duties, ensuring high-quality workmanship and maintaining excellent customer satisfaction.
  • Promptly greet customers in a professional and courteous manner, both in person and over the phone, using our standardized customer service techniques.
  • Listen to and thoroughly document customers' concerns; inspect their vehicle and refer to the service history to accurately identify and verify their service needs.
  • Recommend services according to your level of knowledge, clearly communicating any additional recommendations from the Automotive Technician to the customer so they can make an informed decision.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes that include cost and time of completion for the approved services, as well as updates throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.

Qualifications:
  • High School Diploma or equivalent.
  • Prior experience as a Service Advisor is helpful but not required.
  • Prior experience in sales, customer service, or an automotive-related field.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a valid driver's license.
  • Ability to work a minimum of five days per week, including Saturdays.

Benefits:
  • Competitive weekly pay.
  • Tuition reimbursement up to $3,000 annually.
  • Paid vacation and sick time.
  • Six paid holidays.
  • Medical, dental, and vision insurance (effective first of the month after hire).
  • Life insurance (company-paid).
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.

Plaza Tire Service is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.

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