Customer Service Liaison
3 days ago
Job Title: PTI Dispatcher
Job Category: Customer Service
Description:
We are seeking a self-confident, organized, results-oriented team member who wants to join our growing organization. Must have the ability to work in a fast-paced environment with an appreciation for structure and standard operating procedures.
Responsibilities:
- Promoting and practicing safety awareness
- Helping to ensure on-time performance is achieved
- Answering phone calls promptly and professionally
- Calling Van Drivers that are in rotation for trip coverage
- Provide accurate and detailed trip data to the Van Drivers
- Maintain accurate rotations and check for any pending trips in your area of responsibility
- Maintain a neat, clean, and organized station for the duration of your shift
- Calling cab companies when necessary to cover any driver shortages or when required by the railroad customers
- Additional duties as assigned by the Supervisor or Dispatch Manager
Qualifications:
- Prior experience in a call center/dispatch environment
- Prior experience working a multi-line phone system
- Be self-motivated, independent, and success-oriented
- Strong communication, interpersonal, and conversational skills
- Well-organized
- Ability to operate related computer applications and related business equipment
Benefits:
- Multiple benefit plan options including medical, dental, vision, and supplemental insurance options
- Paid vacation time, sick time, holiday pay, along with the opportunity for overtime
- 401(K) retirement
- On the job training
- Discounted cell phone plans for Verizon and AT&T
- Free gym membership to any Planet Fitness location in the Evansville, Henderson, or Owensboro area
- Room for growth and advancement within the company
Pay and Schedule:
- AM Shift 3am-3pm, Starting Pay is $13/hr +$1/hr Shift Diff
- PM Shift 3pm-3am, Starting Pay is $13/hr + $2/hr Shift Diff
- Alternating Weekends Off
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