Technical Support Specialist

4 days ago


Tarrytown, New York, United States Netpace Full time
Job Summary

We are seeking a skilled Field Engineer 3 to provide technical support for computer-related products, including desktops, laptops, printers, network devices, and software. The ideal candidate will have strong customer service skills and experience with troubleshooting, software installs, and networking.

Responsibilities
  • Provide technical support for software, hardware, and networking issues
  • Maintain and support legacy products
  • Support Core and server products
  • Perform disk replacement on enterprise storage products
  • Install and maintain PCs and associated software, networks, servers, and peripherals
  • Support network products from operational and maintenance perspectives
  • Perform installs, moves, adds, and changes as required
  • Test and certify PCs, networks, servers, and client-approved applications
  • Provide follow-up on problems or escalation
  • Maintain a high degree of professionalism in actions, demeanor, and dress
  • Ensure customer satisfaction throughout the service delivery transaction
  • Ensure client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Requirements
  • 2-3 years of technical experience
  • Strong customer service skills
  • Experience with troubleshooting, software installs, and networking
  • Ability to work in a fast-paced environment
  • Strong communication and problem-solving skills


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