Quality Enhancement Specialist
4 days ago
Job Summary
The Quality Enhancement Specialist will ensure that all programs and services provided by IAHD meet the highest standards of quality and regulatory compliance. This role involves conducting comprehensive internal audits of documentation and practices to verify adherence to federal, state, and organizational regulations.
The specialist will evaluate and ensure the effectiveness of health, safety, and dietary protocols across IAHD's residential and programmatic services.
Responsibilities
- Conduct thorough internal audits of all IAHD programs and services to ensure compliance with federal and state regulatory and statutory requirements.
- Review documentation such as medical records, nursing plans, behavior support plans, supervision protocols, and dietary/consistency protocols.
- Perform meal observations to ensure adherence to dietary and food consistency protocols in residential programs.
- Conduct regular visits to ensure adherence to health and safety regulations across IAHD programs.
- Investigate reportable incidents as defined by the Justice Center, managing multiple investigations as necessary.
- Stay updated on and ensure adherence to all governing regulations, including OPWDD, NYS Justice Center, and NYS DOH.
- Review or oversee the review of 100% of medical and clinical records for residential individuals, summarizing findings and reporting to the appropriate clinical disciplines at least annually.
- Provide technical support on regulatory matters to division and department directors, managerial staff, and members of the interdisciplinary treatment team as needed.
- Participate in agency-wide quality improvement initiatives by serving on committees such as the IAHD Safety Committee.
Qualifications
- Bachelor's degree in a human services-related field with at least one year of experience working with the ID/DD population.
- Knowledge of OPWDD, NYS Justice Center, and NYS DOH governing regulations.
- Must be proficient in Microsoft Office; Word and Excel (Intermediate to Advance).
- Excellent organizational skills, attention to detail and superb communication skills (verbal/written).
- MUST HAVE A VAILD NYS DRIVER'S LICENSE/OWN CAR AND BE ABLE TO DRIVE TO ALL IAHD SITES.
Knowledge, Skills, and Abilities
- In-depth understanding of regulatory compliance related to ID/DD services.
- Familiarity with documentation and auditing processes.
- Strong analytical and investigative skills.
- Excellent organizational and time-management abilities.
- Proficient in conducting audits, observations, and investigations.
- Competent in navigating records and running reports in eVero.
- Ability to interpret and apply complex regulations.
- To be professional representation of the organization.
- Capacity to work effectively with culturally and educationally diverse workforce.
- Capability to provide technical support and training on regulatory matters.
- Ability to stay current with evolving practices and regulations.
Shift Availability
Full-time; Exempt. Monday through Friday, 9 am to 5 pm; 40 hours per week. Regular work hours will be 40 hours, except when attendance is required at meetings, staff in service, investigations and audits.
Can include occasional early mornings, afternoon, and weekend hours.
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