Retail Banking Branch Manager
1 month ago
Galaxy Management Group is seeking an experienced Branch Manager to lead our Retail Banking team in Queens, NY. As a key member of our community-focused bank, you will oversee the day-to-day operations of the branch, collaborating with the Assistant Branch Manager on managerial and administrative functions.
Key Responsibilities:- Oversee branch operations, ensuring smooth day-to-day activities and compliance with federal laws and regulations.
- Foster a well-functioning team of retail employees dedicated to providing exceptional customer service.
- Provide coaching, training, and regular feedback to all branch employees to enhance performance.
- Manage branch employee schedules to ensure efficient operations.
- Monitor and supervise branch activities, including equipment, safe deposit boxes, cash on hand, and branch maintenance.
- Conduct audit procedures to ensure compliance with controls; report any weaknesses to the Director of Retail Banking.
- Ensure branch compliance with federal laws and regulations set forth by regulatory agencies.
- Administer security and safety protocols, ensuring staff adherence to policies and procedures.
- Build and nurture relationships within the community, representing our client as a key community partner.
- Initiate outreach to potential and existing customers, contributing to the growth of the customer base.
- Advocate for an exemplary customer experience, resolving elevated customer complaints as needed.
- Bachelor's or Associate's Degree.
- Minimum of five years' experience in branch operations, with at least 3 years in a supervisory role.
- Proven leadership, coaching, and team-building skills.
- Success in building and maintaining customer relationships.
- Strong organizational skills.
Must have a car and be open to working at different branch locations in Queens, NY, on an as needed basis. If you are an experienced Branch Manager or Assistant Branch Manager seeking an exciting opportunity with a community-focused bank, apply now to be part of our client's growth journey. We welcome candidates from small banks or credit unions, fostering a collaborative and dynamic work environment. Join us in making a positive impact on the communities we serve.
US Citizens or Valid US Citizens Only
Galaxy Management Group is an Equal Opportunity Employer
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