Banking Representative

4 weeks ago


New York, New York, United States Bank of Hope Full time

Job Summary:

The Banking Representative will be responsible for providing exceptional customer service and sales support to customers in a retail banking environment. This role will involve using excellent communication and active listening skills to learn about customers' financial needs, establish trust, and provide quality customer service.

Key Responsibilities:

  • Use a strong knowledge of bank products and services to educate customers about features, benefits, and pricing.
  • Process deposits, withdrawals, check cash, loan payments, and other transactions in a timely and accurate manner.
  • Provide exceptional service in handling customer inquiries and resolving issues in a professional and courteous manner.
  • Work accurately with close attention to detail and maintain confidentiality of sensitive information.
  • Collaborate with supervisors and other team members to achieve individual and branch sales and service targets.

Requirements:

  • High school diploma or equivalent required.
  • Some experience in retail sales and customer service functions preferred.
  • Excellent written and oral communication skills, with the ability to communicate effectively and project a professional image.
  • Ability to work accurately with close attention to detail and maintain confidentiality of sensitive information.
  • Fluent verbal and written English skills.

Why Bank of Hope:

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status, or any other basis protected by federal, state, or local law.



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