HVAC Service Department Manager

4 weeks ago

Durham, North Carolina, United States Bernhard LLC Full time
About Us

Bernhard is a leading provider of innovative energy solutions with over 100 years of experience. We are committed to leveraging emerging technologies to stay at the forefront of the Energy-as-a-Service sector.

We believe in growth for our people, offering opportunities for career advancement in a supportive environment that values continuous learning and development. Our team members are encouraged to innovate and solve problems creatively to tackle the energy infrastructure and energy challenges of tomorrow.

Inclusion is at the heart of our culture, fostering a collaborative environment where diverse perspectives drive our success. We strive to create a workplace where every voice is heard and valued.

Job Summary

The Service Manager is responsible for all field labor, materials, profit, loss, project performance, and safety. This role manages all field labor, subcontractors, and vendors in collaboration with the Services business unit.

Key Responsibilities
  • Meet or exceed all financial expectations, budgets, and goals, monitoring pricing and reviewing cost data with the Business Unit Manager.
  • Monitor and maintain the cash position of the business unit, resolving dollar disputes between estimates and the company's actual cost.
  • Build and sustain customer relationships to ensure complete customer satisfaction.
  • Manage dispatch procedures and effective communications with field staff resources.
  • Manage all field labor, including development of service teams and roles and responsibilities.
  • Coordinate with the Business Unit Manager regarding hiring and termination of technicians, conducting performance reviews, recommending salary changes, resolving personnel issues, and developing talent within the business unit.
  • Initiate technician labor productivity improvements in partnership with the Field Supervisor to ensure quality of work to the company's standards and project requirements.
  • Estimate service repair and replacement projects.
  • Promote and be accountable for all aspects of Safety and Risk Management, including ensuring proper oversight of the Notice to Proceed, Signed Contracts, Contract Change Orders, Certificate of Insurance, and Bonds.
  • Assist the Field Supervisor in regulating quality control on Service jobs.
  • Ensure employee morale and retention are kept at a high level.
  • Maintain inventory and tool procurement for all service vehicles.
  • Maintain a continuing education program for Service field personnel.
  • Perform Services' orientation for new hires.
  • Conduct project kick-off meetings to coordinate small jobs with Management.
  • Coordinate subs and vendors as related to Service jobs.
  • Assist in the development of software and technology tools (Estimation and hand-held devices).
  • Participate in staff meetings with the Business Unit Manager, addressing management issues, training, safety, and productivity improvements.

This is a Full-Time, Exempt position that reports to the Business Unit Manager.

Qualifications

Required Education, Experience, and Qualifications:

  • 5+ years' experience in the service business.
  • NFPA 70 certification.
  • Organized and self-motivated, with the ability to lead a team of technicians.
  • Effective verbal and written communication skills.
  • Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
  • Versed in the industry and the Company's competitors.
  • Ability to multitask and perform duties outside of the scope of work when necessary.
  • Working knowledge of Microsoft Word, Excel, and PowerPoint.

Preferred Education, Experience, and Qualifications:

  • Bachelor's degree in a technical or business discipline.

Travel Requirements:

20% of time will be spent traveling to job site/office location.

Physical/Work Environment Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Bernhard is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the E-Verify program.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.

  • HVAC Service Technician

    4 weeks ago

    Durham, North Carolina, United States JD Service Now Full time

    About JD Service NowJD Service Now is a growing family-owned and operated home service company dedicated to delivering exceptional customer experiences in residential heating and air conditioning repair and installation.Job SummaryWe are seeking a highly skilled and motivated HVAC Technician to join our team. As a key member of our team, you will be...

  • HVAC Service Department Manager

    3 weeks ago

    Durham, North Carolina, United States Bernhard LLC Full time

    About UsBernhard LLC is a leading provider of innovative energy solutions, with a rich history spanning over 100 years. We are committed to leveraging emerging technologies to stay at the forefront of the Energy-as-a-Service sector.Our team members have the opportunity to advance their careers in a supportive environment that values continuous learning and...

  • HVAC Service Department Manager

    4 weeks ago

    Durham, North Carolina, United States Bernhard LLC Full time

    About UsBernhard LLC is a leading provider of innovative energy solutions, with a rich history spanning over 100 years. We pride ourselves on our commitment to leveraging emerging technologies to stay at the forefront of the Energy-as-a-Service sector.Our company culture values growth, innovation, and inclusion. We strive to create a collaborative...

  • HVAC Technician Trainee

    4 weeks ago

    Durham, North Carolina, United States JD Service Now Full time

    Job OverviewWe are seeking a motivated and mechanically inclined individual to join our team as an HVAC Apprentice. As a key member of our team, you will have the opportunity to develop your skills and knowledge in the trade, working towards a career as a complete technician.Our company prides itself on providing excellent customer service and a positive...

  • HVAC Sales Consultant

    4 weeks ago

    Durham, North Carolina, United States JD Service Now Full time

    About JD Service NowJD Service Now is a family-owned and operated home service company that's committed to delivering exceptional customer experiences in the residential environment.Job DescriptionWe're seeking a skilled Heating & Air Comfort Consultant - Sales to join our team. As a sales professional, you'll be responsible for delivering high-quality...

  • HVAC Project Manager

    4 weeks ago

    Durham, North Carolina, United States Gpac Full time

    Job Title: HVAC Project Manager - Commercial & IndustrialJob Summary:GPAC is seeking an experienced HVAC Project Manager to lead complex commercial and industrial projects from planning to execution. The ideal candidate will have a strong background in HVAC systems, design-build processes, and project management. Key Responsibilities:Lead and manage...

  • HVAC Service Technician III

    4 weeks ago

    Durham, North Carolina, United States Bernhard LLC Full time

    About UsBernhard LLC is a leading provider of innovative energy solutions, blending a rich history with a forward-looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry.We believe in growthnot just for our business, but for our people. Our team members have the opportunity to advance their...

  • HVAC Instructor

    1 month ago

    Durham, North Carolina, United States Durham Technical Community College Full time

    Job Title: HVAC InstructorWe are seeking a highly qualified HVAC Instructor to join our team at Durham Technical Community College. As an adjunct professor, you will be responsible for preparing and delivering courses, teaching all assigned courses, upholding academic policies, and taking responsibility for classroom preparation and maintenance.Key...

  • Commercial HVAC Technician

    4 weeks ago

    Durham, North Carolina, United States JLK Mechanical Full time

    Job SummaryJLK Mechanical is a leading provider of commercial HVAC services, seeking a skilled and experienced HVAC technician to join our team. As a key member of our team, you will be responsible for installing, maintaining, and repairing commercial heating and cooling systems.Key ResponsibilitiesInstall and maintain commercial HVAC systems, including...

  • HVAC Systems Engineer

    3 weeks ago

    Durham, North Carolina, United States CBRE Full time

    About the Role:As a CBRE HVAC Engineer, you will be responsible for maintaining mechanical and electrical equipment for complex commercial HVAC systems by conducting proactive performance testing and ongoing scheduled maintenance.This role is part of the Engineering and Technical Services job function, responsible for providing support, preventive...

  • HVAC and Refrigeration Specialist

    3 weeks ago

    Durham, North Carolina, United States Duke University Full time

    Job SummaryWe are seeking a skilled HVAC and Refrigeration Specialist to join our team at Duke University. The successful candidate will be responsible for maintaining and repairing heating, ventilation, and air conditioning systems, as well as refrigeration equipment.Key ResponsibilitiesMaintain and repair heating, ventilation, and air conditioning systems,...

  • Mechanical Engineer

    4 weeks ago

    Durham, North Carolina, United States Duke University Full time

    Job SummaryWe are seeking a highly skilled Mechanical Engineer to join our team at Duke University. As an HVAC Mechanical Engineer, you will be responsible for designing and managing the installation of heating, ventilation, and air conditioning systems across the university campus.Key Responsibilities:Design and manage the installation of HVAC systems for...

  • HVAC Installation Specialist

    4 weeks ago

    Durham, North Carolina, United States Streamline Services Inc Full time

    Job SummaryWe are seeking a skilled HVAC Installation Technician to join our team at Streamline Services Inc. As an HVAC Installation Technician, you will be responsible for performing all installations, conducting start-ups, troubleshooting issues, and ensuring quality control. You will follow the NexStar installation system, which requires minimal...

  • Imaging Department Manager

    3 weeks ago

    Durham, North Carolina, United States Duke Health Full time

    About the Role:Duke Health is seeking a highly skilled Imaging Department Manager to lead our Radiology team. As a key member of our department, you will be responsible for managing all clinical operations, including equipment, personnel, scheduling, financial, and customer service functions.Key Responsibilities:Develop, implement, and maintain programs and...

  • Store Sales Associate

    4 weeks ago

    Durham, North Carolina, United States ACR Supply Co Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Store Sales Associate to join our team at ACR Supply Co. As a key member of our sales team, you will be responsible for providing exceptional customer service, assisting customers with product selections, and ensuring a seamless shopping experience.Key Responsibilities:Provide excellent...

  • Store Sales Associate

    3 weeks ago

    Durham, North Carolina, United States ACR Supply Full time

    About UsACR Supply is a family-owned company that has been a leader in the air conditioning, heating, and refrigeration industry for over 40 years. We are known for our incredible customer service, mission-driven culture, and quality products.Our MissionWe are committed to building relationships, impacting lives, and glorifying God every day. Our team is...

  • Service Technician II

    4 weeks ago

    Durham, North Carolina, United States General Services Corp. Full time

    Job OverviewAt General Services Corporation, we're committed to building a supportive and encouraging community that thrives on collaboration and open communication. As a valued member of our team, you'll have opportunities for professional growth and development.We're seeking a skilled Service Technician II to join our team. As a key member of our...

  • Automotive Service Manager

    4 weeks ago

    Durham, North Carolina, United States Midas LEGGETT AUTO Full time

    Job Title: Automotive Service ManagerAt Midas LEGGETT AUTO, we are seeking a highly skilled and experienced Automotive Service Manager to lead our service department. As a key member of our team, you will be responsible for managing and directing all service department activities, ensuring exceptional customer service, and promoting our company's vision and...

  • Automotive Service Manager

    4 weeks ago

    Durham, North Carolina, United States Midas LEGGETT AUTO Full time

    Job OverviewMidas LEGGETT AUTO is seeking a highly skilled Automotive Service Manager to lead our service department and drive customer satisfaction. As a key member of our team, you will be responsible for managing and directing all service department activities, ensuring exceptional customer service, and promoting our services to customers.Key...

  • Automotive Service Manager

    1 month ago

    Durham, North Carolina, United States Hendrick Automotive Group Full time

    Job Title: Shop ForemanLocation: Hendrick Porsche SouthpointJob Summary: We are seeking a skilled and experienced Shop Foreman to join our team at Hendrick Porsche Southpoint. As a Shop Foreman, you will be responsible for overseeing the daily operations of our service department, ensuring that all vehicles are repaired and maintained to the highest...