Customer Service Lead

2 weeks ago


San Francisco, California, United States Whole Foods Market Full time

Estimate Salary: $65,000 - $80,000 per year.

About the Role:

We are seeking an experienced Customer Service & E-Commerce Supervisor to join our team at Whole Foods Market. As a leader in customer satisfaction and e-commerce execution, you will drive processes that ensure excellent online shopping experiences, quality control of outbound orders, team productivity, and program efficiency.

Key Responsibilities:

  • Foster exceptional customer relationships by delivering outstanding service and holding Team Members accountable for maintaining high standards.
  • Analyze customer flow and assign tasks to balance online and in-store needs while ensuring seamless checkout experiences.
  • Stay up-to-date on industry trends, competitors, and regulatory requirements to maintain compliance and quality standards.
  • Develop and implement effective strategies to address customer questions, concerns, and requests.
  • Mentor and coach Team Members to achieve high performance and minimize turnover.

Requirements:

  • Minimum 1-year retail experience with leadership roles.
  • Strong analytical skills and task management abilities.
  • Excellent communication, interpersonal, and team building skills.
  • Proficiency in Microsoft Office and operations-related software.

Physical Requirements:

  • Lift up to 50 pounds occasionally.
  • Stand/walk for 6-8 hours daily.
  • Use hands for grasping, fine manipulation, pushing, and pulling.

Benefits:

Enjoy comprehensive benefits packages, including medical, dental, and vision insurance, as well as opportunities for professional growth and development.



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