Customer Service Lead
2 weeks ago
Estimate Salary: $65,000 - $80,000 per year.
About the Role:
We are seeking an experienced Customer Service & E-Commerce Supervisor to join our team at Whole Foods Market. As a leader in customer satisfaction and e-commerce execution, you will drive processes that ensure excellent online shopping experiences, quality control of outbound orders, team productivity, and program efficiency.
Key Responsibilities:
- Foster exceptional customer relationships by delivering outstanding service and holding Team Members accountable for maintaining high standards.
- Analyze customer flow and assign tasks to balance online and in-store needs while ensuring seamless checkout experiences.
- Stay up-to-date on industry trends, competitors, and regulatory requirements to maintain compliance and quality standards.
- Develop and implement effective strategies to address customer questions, concerns, and requests.
- Mentor and coach Team Members to achieve high performance and minimize turnover.
Requirements:
- Minimum 1-year retail experience with leadership roles.
- Strong analytical skills and task management abilities.
- Excellent communication, interpersonal, and team building skills.
- Proficiency in Microsoft Office and operations-related software.
Physical Requirements:
- Lift up to 50 pounds occasionally.
- Stand/walk for 6-8 hours daily.
- Use hands for grasping, fine manipulation, pushing, and pulling.
Benefits:
Enjoy comprehensive benefits packages, including medical, dental, and vision insurance, as well as opportunities for professional growth and development.
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