Customer Strategy Lead

4 weeks ago


San Francisco, California, United States Disability Solutions Full time

About Us

We are Disability Solutions, a company on a mission to make software toolmaking ubiquitous. Our goal is to empower individuals and teams to tailor their software to solve any problem and take on any challenge.

As a leading player in the industry, we have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. We are growing fast and excited for new teammates to join us who are the best at what they do.

We value diversity and creativity, and our company reflects the millions of people Notion reaches worldwide.

The Role

In this role as Strategy & Operations Partner, you will support the Customer Success (CS) and Customer Experience (CX) teams to accelerate customer value, revenue, and team productivity.

CS ensures Sales-Assisted customers realize value with Notion by engaging across onboarding, adoption, retention, and growth phases of the customer journey.

CX supports and delights Notion's entire 100MM+ user base, powered by an internal team operation spanning Vendor Operations, In-House Support, User Operations, and Scaled Support.

You will be at the core of helping CS & CX achieve their goals, ensuring our customers realize value, retain, and grow.



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