Administrative Specialist II

3 weeks ago

Pasco, Washington, United States King County Full time
Job Summary

We are seeking an experienced Administrative Specialist II to join our team at King County Elections. This role will provide administrative support to our Voter Services Department, ensuring the smooth operation of our election processes.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Process voter registrations, communicate election program information, and explain election procedures, guidelines, and regulations.
  • Provide backup support for translation and/or interpreting, and proof election-related documents and web materials from English to Chinese.
  • Perform production-level computer work, including accurate data entry, retrieving and editing records.
  • Organize and coordinate work activities, and assist with providing training and one-on-one instruction to diverse staff.
  • Set up records and file documents in both electronic and paper formats.
  • Review documents for proper format, accuracy, completion, eligibility, and other legal guidelines.
  • Audit work group data entry activities to ensure performance quality and efficiency of work.
  • Utilize spreadsheets, word documents, and reports to track and document performance data.
  • Research and resolve questions from staff, citizens, and stakeholders.
  • Document and improve work processes, procedures, and instructions.
Requirements
  • Demonstrated ability to enter a high volume of data into a production application with speed and accuracy.
  • High level of Chinese language skills, including interpreting, reading, writing, and speaking in both English and Chinese.
  • Demonstrated comfort with the use of personal computers, email, and electronic record filing systems.
  • Demonstrated ability to work collaboratively with others on the team and in and outside of the department.
  • Demonstrated ability to maintain the integrity and confidentiality of the position.
  • Commitment to providing excellent customer service through effective verbal and written communication.
  • Demonstrated ability to receive feedback with grace and introspection and incorporate it into making meaningful changes.
  • Demonstrated ability to learn quickly when facing new situations and opportunities.
  • Demonstrated ability to approach tasks with energy and a sense of urgency, take on new opportunities, and handle tough situations.
Preferred Qualifications
  • Experience with Microsoft Office Suite, specifically Word and Excel.
  • Initiative in taking on new tasks and projects.
  • Familiarity with diverse communities and direct community-based or customer service-based experience.
What We Offer

King County offers a highly competitive compensation and benefits package, including medical, dental, and vision coverage, life and disability insurance, retirement plans, and paid time off.

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are interested in this opportunity, please submit your application and resume.

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