Patient Accounts Specialist

3 days ago


Richmond, Virginia, United States Foundations for Living Full time
Job Summary

Foundations for Living is seeking a highly skilled Patient Accounts Specialist to join our team. As a key member of our revenue cycle team, you will be responsible for resolving patient inquiries and resolving issues related to patient accounts.

Key Responsibilities

• Respond to patient inquiries and resolve issues related to patient accounts
• Document all internal and external inquiries concerning patient accounts
• Act as the first line of support for patients and third-party payers
• Root cause issues and attempt to resolve
• Document and communicate resolution as appropriate in the Patient Accounting System
• Escalate problem accounts to management team for assistance and resolution
• Clearly communicate resolution of issues to responsible parties and guarantors on the account
• Respond within 24 hours to patient inquiries requiring research, providing updates on the status or resolution of their issue each step of the process

Requirements

• High school diploma or equivalent and 1-3 years customer service experience preferred
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Customer-focused, with strong attention to detail, ability to multi-task, strong 10-key data entry, and excellent written and oral communication skills
• Familiarity with customer service and 1-3 years healthcare business office experience preferred

Benefits

• Challenging and rewarding work environment
• Competitive compensation and generous paid time off
• Excellent medical, dental, vision, and prescription drug plans
• 401(k) with company match and discounted stock plan
• SoFi student loan refinancing program
• Career development opportunities within Foundations for Living and its subsidiaries

Contact Information

For more information, please visit our website at https://foundationsforliving.com.

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