Fulfillment Expert

2 weeks ago

Madison WI USA, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, fuel and develop talent by creating growth opportunities.

About the Role

As a Fulfillment Expert, you will be part of the team that enables a consistent experience for our guests by ensuring they get what they want, when they want it, and how they want it. You will pick, prep, pack, sort, and ship products safely, efficiently, and effectively to deliver convenience and quality for our guests.

Key Responsibilities
  • Create a welcoming experience by authentically greeting all guests
  • Observe and respond to guest needs, using body language and verbal cues to tailor your approach
  • Engage with guests in a genuine way, asking questions to better understand their specific needs
  • Be knowledgeable about tools, products, and services available in the store, and solve issues for guests and improve their experience
  • Thank guests in a genuine way and let them know we're happy they chose to shop at Target
  • Select items for order pickup, drive up, and ship to home for digital guest orders
  • Accurately put on hold all order pickup and drive up orders
  • Properly prepare, pack, and sort guest orders for shipment using correct materials
  • Meet productivity metrics and other fulfillment goals
  • Meet guest order promise times to deliver on guest demand
  • Own your workspace and supplies, keeping equipment and designated areas organized and supplies in stock
  • Properly use equipment while following safety best practices
  • Follow all safety guidelines, operating procedures, product freshness, and quality standards
Requirements
  • Must be at least 18 years of age or older
  • Welcoming and helpful attitude toward guests and other team members
  • Learn and adapt to current technology needs
  • Work both independently and with a team
  • Resolve guest questions quickly on the spot
  • Attention to detail and follow a multi-step process
What We Offer

We provide competitive benefits, including financial and education support, as well as well-being and beyond. We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

  • Accurately handle cash register operations
  • Climb up and down ladders
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
  • Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary

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