Customer Service Coordinator

2 weeks ago


San Juan Capistrano, California, United States Century Golf Partners Management Full time
Job Overview

Position Summary:
Serves as the initial point of contact for visitors, managing incoming calls and providing essential information. Responsible for handling mail and ensuring a welcoming atmosphere in the clubhouse.

Required Experience, Education, and Skills:

  • Strong multitasking abilities.
  • High School Diploma or equivalent preferred.
  • Proficient in English, including spelling and punctuation, with a solid understanding of office protocols.
  • Excellent written communication skills.
  • Typing speed of at least 40 words per minute.
  • Interpersonal skills to effectively engage with guests both in person and over the phone.
  • Friendly demeanor and a pleasant telephone voice.
  • Professional reception of guests.
  • Clear and legible handwriting.
  • Timely and responsible message forwarding.
  • Ability to complete tasks efficiently.
  • Adherence to professional appearance standards in line with company policies.

Key Responsibilities:

  • Welcome guests and manage phone inquiries for the golf course, assessing their needs and directing them appropriately.
  • Perform general administrative tasks as assigned.
  • Receive, organize, and distribute all incoming mail, including priority shipments.
  • Update the marquee and phone directory as necessary.
  • Maintain organized files and records.
  • Coordinate meetings and conferences.
  • Assist other departments as required.
  • Carry out related duties as needed.

Physical and Mental Requirements:

  • Capability to remain seated at a desk for extended periods.
  • Ability to manage multiple phone lines simultaneously.
  • Competence in handling various tasks concurrently.

Typical Working Environment:
A business casual setting, collaborating with colleagues in a clubhouse atmosphere.


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