Customer Service Representative
1 week ago
Position Summary:
Serves as the initial point of contact for guests and clients, managing incoming calls and inquiries with professionalism. Responsible for the reception area and the handling of mail services.
Required Experience, Education, and Skills:
- Proficient in multitasking.
- High School Diploma or equivalent is preferred.
- Strong command of English, including spelling and punctuation, along with knowledge of office protocols.
- Excellent written communication skills.
- Typing speed of at least 40 words per minute.
- Interpersonal skills to effectively engage with visitors and clients both in person and over the phone.
- Friendly demeanor and a pleasant telephone manner.
- Courteous handling of visitors.
- Clear and legible handwriting.
- Timely and responsible message forwarding.
- Ability to complete tasks efficiently.
- Professional appearance in accordance with company standards.
Key Responsibilities:
- Welcome guests and manage telephone inquiries for the golf course, assessing their needs and directing them appropriately.
- Perform general administrative tasks as assigned.
- Receive, sort, and distribute all incoming mail, including handling outgoing mail for postage and delivery.
- Update the electronic marquee as necessary.
- Maintain the phone directory for the course as needed.
- Organize and maintain files and records.
- Coordinate meetings and conferences.
- Assist other departments as required.
- Carry out additional duties as necessary.
Physical and Mental Requirements:
- Capability to remain seated at a desk for extended periods.
- Ability to manage multiple phone lines simultaneously.
- Competence in handling various tasks concurrently.
Typical Working Environment:
A business casual setting, collaborating with colleagues in a clubhouse atmosphere.
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