Customer Service Specialist

1 week ago


Tempe, Arizona, United States America First Credit Union Full time
Job Overview

We are seeking a highly motivated and skilled Customer Service Specialist to join our team at America First Credit Union. As a Customer Service Specialist, you will be responsible for providing exceptional service to our members by assisting with loan applications, processing transactions, and promoting credit union products and services.

Salary: $18.21-$19.28 per hour

Responsibilities
  • Provide excellent customer service to members through various channels, including phone, email, and in-person interactions
  • Process loan applications, conduct interviews, and present loan requests to underwriters for approval
  • Act as a sales representative to promote credit union products and services, including loans, deposits, and insurance
  • Process teller transactions, verify transactions, and balance daily transactions
  • Assist with new account openings, closings, and maintenance, including IRA accounts, court-ordered accounts, and HSA accounts
Requirements
  • Bachelor's degree or equivalent experience required
  • Two years of varied office experience, preferably in customer service or sales
  • Excellent communication and public relations skills, with strong typing abilities (60 wpm) and solid math and bookkeeping skills


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