Customer Service and Sales Specialist

7 days ago


Tempe, Arizona, United States Daikin Full time
Job Overview

We are seeking a highly skilled Customer Service and Sales Specialist to join our team at Daikin. This role is responsible for providing exceptional customer service, sales support, and conflict resolution in a fast-paced environment.

Key Responsibilities:
  • Sales: Assist the branch in building its sales by maintaining house accounts through active dealer communication of new product launches, services, supplies, prices, and new products sales or discounts via outbound calls and in-house counter discussions.
  • Conflict Resolution: Handle customer issues, including warranties and returns, under the direction of the Branch Manager, and determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
  • Order Management: Input and process orders and quote requests, handle cash, coordinate deliveries as required, and monitor scheduled shipment dates to ensure timely delivery.
Requirements:
  • Excellent customer service and communication skills
  • Able to work in a fast-paced environment and meet deadlines
  • Basic computer skills and knowledge of sales software
  • $45,000 - $60,000 per year, depending on experience


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