Branch Service Manager

2 weeks ago

San Marcos, Texas, United States Texas First Rentals, LLC Full time
Job Title: Branch Service Manager

At Texas First Rentals, LLC, we are seeking a highly skilled and experienced Branch Service Manager to join our team. As a key member of our organization, you will be responsible for ensuring the successful management of work performed in the service area.

Key Responsibilities:
  • Develop and implement effective productivity and teamwork strategies to ensure the delivery of exceptional customer service.
  • Model and promote the consistent use of our Values-Based Leadership tools and processes to ensure alignment with our Vision, Values, and Mission.
  • Select, manage, develop, and evaluate service personnel to ensure high levels of top-quality workmanship and efficiency in a repair and service shop environment.
  • Communicate, implement, and monitor service department policies to ensure a high level of consistency.
  • Monitor and control time records, service reports, and shop maintenance activities.
  • Plan and assign work, enforce policies and procedures, and recommend improvements in repair and service methods, equipment, operating procedures, and working conditions.
  • Ensure that shop work and safety practices are performed in a safe and hazard-free environment.
  • Manage company expenses through warranty and damage recovery.
  • Maintain delivery and field service fleet.
  • Maintain facilities for Cat Contamination Control and TFR safety standards.
Requirements:
  • Highly developed mechanical background with various sizes and types of engines and electrical systems.
  • Extensive knowledge of construction equipment, aerial, and lifting equipment.
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  • Extensive knowledge of, and experience with MSHA, OSHA & DOT, certification preferred.
  • Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Operation and control skills - Controlling operations of equipment or systems.
  • Advanced mechanical skills and understanding of schematics and diagrams.
  • Solid teamwork, communication, and interpersonal skills.
  • Judgment and decision-making skills to consider relative costs and benefits of potential actions, and the ability to determine the appropriate course of action.
  • Great attention to detail and solid organizational skills.
  • Solid recordkeeping and document control to ensure compliance with company policy and procedures.
  • Ability to manage multiple priorities.
  • Ability to read and understand information and ideas presented in writing.
  • Ability to listen to and understand information and ideas presented through spoken words and sentences.
Education and Experience:
  • Five to eight years of work-related skill, knowledge, or experience preferred.
  • Aerial lift and forklift certification required.
  • High school/equivalent diploma or trade school diploma preferred.
  • Valid driver's license.
Travel:

Less than 10% travel per year with some overnight stays; 90% related to training.

Physical Requirements:
  • Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue.
  • Frequently moves materials or equipment weighing up to 50 pounds.
  • Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina.
  • Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climbing up and down ladders.
  • Be able to safely maneuver and work underneath equipment.

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