Claims Service Representative

20 hours ago


Tampa, Florida, United States Slide Full time
Job Title: Claims Service Representative

We are seeking a highly skilled Claims Service Representative to join our team at Slide, a cutting-edge Technology Enabled Insurance company. As a Claims Service Representative, you will be the first point of contact for customers after property damage, providing exceptional customer support and ensuring seamless claim resolution.

Key Responsibilities:
  • Provide timely and effective customer support via incoming calls
  • Gather customer details and validate insurance coverage
  • Create claim reports for transition to Claims Examiner
  • Respond to customer inquiries and accurately enter customer details into the database
  • Ensure QA metrics are met regarding customer satisfaction and call management
  • Identify and escalate complex issues to leadership for resolution
  • Maintain records according to company standards
Requirements:
  • High School diploma required
  • 2+ years' experience in a Contact or Call Center environment required
  • FNOL experience preferred
  • Effective communication skills
  • Strong problem-solving skills
  • Ability to remain calm under pressure
  • Strong organizational and time-management skills
  • Proven ability to be adaptable and flexible
  • Strong attention to detail
  • Friendly, patient, and empathetic demeanor
  • Proficient in MSO/365 applications
What We Offer:

At Slide, we offer a fun and innovation-driven culture fueled by Passion, Purpose, and Technology. Our benefits package is extensive and cost-effective, covering you and your family from every angle. We are proud to be a 2024 Best Place to Work and a 2024 Top Workplace.



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