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Claims Support Specialist

2 months ago


Tampa, Florida, United States Slide Full time

{"h1": "Job Title: Claims Support Representative", "h2": "Job Summary", "p": "We are seeking a highly organized and detail-oriented Claims Support Representative to join our team at Slide. As a Claims Support Representative, you will be responsible for ensuring all assigned clerical work tasks are completed within defined deadlines. You will also provide customer support via incoming calls, documents call follow-up notes, and directs phone calls to appropriate Claims Department Personnel. Additionally, you will process all incoming mail and e-mails, prepare claim files, and maintain customer records and documentation.", "h2": "Responsibilities", "ul": ["Ensures all assigned clerical work tasks are completed within defined deadlines.", "Provides customer support via incoming calls from policyholders or their representatives, agents, and contractors.", "Documents call follow-up notes and directs phone calls to appropriate Claims Department Personnel", "Processes all incoming mail and e-mails to ensure proper scanning and/or indexing to the appropriate claim file.", "Prepares claim files according to supervisor direction.", "Provides back-up for critical, time-sensitive deadlines.", "Maintain customer records and documentation", "Process claims reassignments", "Provides customer service support to claims department", "Generates and distributes approved data reports"]}