Front Desk Associate Manager
2 days ago
As a Front Desk Agent at TPG Hotels Resorts and Marinas, you will play a critical role in ensuring our guests receive exceptional service and support throughout their stay.
About the Position- $20/hour salary with opportunities for advancement.
- Work closely with other departments to ensure smooth operations and guest satisfaction.
- Perform various administrative tasks, including managing mail and packages, maintaining visitor logs, organizing files, and keeping the front desk area organized.
- Follow established procedures for emergency situations and provide assistance as needed.
- Welcome and check-in guests, verifying reservations and providing information on services, amenities, and policies.
- Process payments, handle check-out procedures, and issue invoices or receipts.
- Respond to email and phone inquiries, answer incoming calls, and direct calls to relevant departments.
- Manage reservations, cancellations, and modifications, ensuring accurate data entry and an up-to-date reservation system.
- Assist guests with requests, address complaints, and maintain a welcoming atmosphere.
- High school diploma or equivalent experience.
- Basic knowledge of accounting principles and familiarity with the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in operating a computer, calculator, phone, and other office equipment.
- Comprehensive health, dental, and vision insurance.
- Disability insurance and supplemental life insurance.
- 401(k) retirement plan with company match.
- Employee assistance program and paid time off.
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Front Desk Coordinator
2 days ago
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