Front Desk Manager

2 days ago


Los Angeles, California, United States TPG Hotels Resorts and Marinas Full time
Job Overview

We are seeking a skilled Front Desk Supervisor to join our team at TPG Hotels Resorts and Marinas.

Key Responsibilities:
  • Provide exceptional customer service to guests, ensuring their stay is memorable and enjoyable.
  • Supervise and coordinate the activities of front desk staff, ensuring seamless check-in and check-out processes.
  • Train and mentor front office staff to maintain high service standards.
What You'll Be Doing:
  1. Guest Services:
  • Greet and welcome guests in a friendly and professional manner.
  • Assist guests with check-in and check-out procedures.
  • Handle guest complaints and concerns, ensuring prompt resolution.
  • Coordinate with other hotel departments to fulfill guest requests and special arrangements.
  1. Staff Supervision:
  • Train and supervise front desk agents and other front office staff in partnership with Front Office Manager.
  • Ensure staff adheres to dress code and grooming standards.
  • Address disciplinary issues as needed.
  1. Problem Resolution:
  • Handle difficult or complex guest situations and escalate as necessary.
  • Ensure guest privacy and security protocols are followed.
  • Assist in implementation of effective strategies to minimize guest complaints.
  1. Training and Development:
  • Provide ongoing training to front office staff on guest service standards and procedures.
  • Foster a positive and collaborative work environment.
  • Assist in the onboarding and training of new employees.
Requirements:
  • High school diploma or equivalent (a bachelor's degree in hospitality management or a related field is preferred).
  • Previous experience in a front desk or guest service role, with at least 1-2 years of supervisory experience.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Knowledge of hotel management software and reservation systems.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
Compensation:

$20.00 - $22.00 per hour (depending on experience)



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