Front Desk Manager
2 days ago
We are seeking a skilled Front Desk Supervisor to join our team at TPG Hotels Resorts and Marinas.
Key Responsibilities:- Provide exceptional customer service to guests, ensuring their stay is memorable and enjoyable.
- Supervise and coordinate the activities of front desk staff, ensuring seamless check-in and check-out processes.
- Train and mentor front office staff to maintain high service standards.
- Guest Services:
- Greet and welcome guests in a friendly and professional manner.
- Assist guests with check-in and check-out procedures.
- Handle guest complaints and concerns, ensuring prompt resolution.
- Coordinate with other hotel departments to fulfill guest requests and special arrangements.
- Staff Supervision:
- Train and supervise front desk agents and other front office staff in partnership with Front Office Manager.
- Ensure staff adheres to dress code and grooming standards.
- Address disciplinary issues as needed.
- Problem Resolution:
- Handle difficult or complex guest situations and escalate as necessary.
- Ensure guest privacy and security protocols are followed.
- Assist in implementation of effective strategies to minimize guest complaints.
- Training and Development:
- Provide ongoing training to front office staff on guest service standards and procedures.
- Foster a positive and collaborative work environment.
- Assist in the onboarding and training of new employees.
- High school diploma or equivalent (a bachelor's degree in hospitality management or a related field is preferred).
- Previous experience in a front desk or guest service role, with at least 1-2 years of supervisory experience.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Knowledge of hotel management software and reservation systems.
- Ability to work flexible hours, including evenings, weekends, and holidays.
$20.00 - $22.00 per hour (depending on experience)
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