Front Desk Coordinator
5 days ago
This role is ideal for an individual who is detail-oriented and has excellent communication skills.
About the JobWe are seeking a Front Desk Coordinator to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients, managing administrative tasks, and maintaining accurate records.
Responsibilities- Greet patients in a professional and friendly manner, ensuring a positive experience from the outset.
- Process necessary paperwork for patient visits, utilizing computer software to input information and record all visits accurately.
- Screen patients prior to examination by reviewing their medical history and current data in their chart.
- Inform patients about various programs that can offset charges, explaining qualifications and requirements.
- Perform income verification and status verification as needed.
- Review collected information with patients, explain fee schedules and methods of payment, and collect payment when required.
- Provide coverage for the front desk, telephone reception, and appointment desk as needed.
- Stay up-to-date on payment options and special programs available to cover services rendered.
- Assist with billing and provide financial responsibility information to callers as needed.
To be successful in this role, you should have:
- A high school diploma or equivalent.
- A minimum of 6 months of experience in hospital admitting, conducting financial screening, or working in a community clinic conducting financial screening.
- Excellent guest relations skills.
- Proficiency in computer software and ability to learn new systems quickly.
- The ability to work with diverse ethnic groups and be sensitive to their culture.
The estimated annual salary for this position is $45,000-$60,000, depending on location and experience.
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