Rental Experience Manager

2 weeks ago


Grand Rapids, Michigan, United States Enterprise Holdings Full time
Job Responsibilities

The Customer Experience Representative will be responsible for meeting and greeting customers in a professional and friendly manner. This will involve working multiple rental checkpoints, including the counter, exit booth, and return lane. The representative will also provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.

  • Meet and greet customers in a timely and professional manner
  • Process rental agreements and ensure accurate information
  • Provide directions, maps, and local area information as needed
  • Answer incoming calls for reservations, rate quotes, and general questions


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