Retail Customer Service Representative

2 weeks ago


Portland, Maine, United States FedEx Full time
Job Summary:

The Retail Customer Service Representative is responsible for delivering a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services.

Key Responsibilities:

Follows instructions of supervisors and assists other team members in performing store functions
Assists in the training of store team members
Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
Ensures all customer problems are resolved quickly and to the satisfaction of the customer
Takes complex customer orders using order systems and provides accurate pricing information
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
Maintains a safe, clean and orderly retail Store

Requirements:

High school diploma or equivalent education
6+ months of specialized experience
Excellent verbal and written communication skills

Working Conditions:

The Retail Customer Service Representative will be required to stand during entire shift, excluding meal and rest periods, and move and lift 55 pounds. They will also be required to communicate effectively with customers, vendors, and other team members, and function in a fast-paced environment, under substantial pressure.

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