Customer Success Associate
1 day ago
About the Role
We are seeking a highly skilled Customer Success Associate to join our team at PROS. As a key member of our customer success team, you will be responsible for managing a portfolio of enterprise accounts and ensuring the continued satisfaction and adoption of our solutions.
Key Responsibilities
- Develop and implement success plans for customers to drive value and increase customer return on investment.
- Conduct regular meetings with client stakeholders to ensure continued success and value realization.
- Proactively identify key opportunities to expand and deepen the footprint of our offerings at customer accounts.
- Establish and deepen C-level and business process owner relationships across the client.
- Maintain working knowledge of each of the PROS product and service offerings.
Requirements
- Strong experience managing key account relationships at the executive and C-suite level.
- Experience with full lifecycle SaaS implementation.
- Street smarts, self-starter, and problem-solver with excellent communication skills.
- Ability to work independently and as part of a team.
- Proficiency in speaking Portuguese is required.
About PROS
PROS Holdings, Inc. (NYSE: PRO) is a market-leader in CPQ and price optimization capabilities, delivering results to the world's top brands. Our advanced AI processes more than 2 trillion transactions per year, resulting in up to 96% efficiency gain, up to 5% margin improvement, and up to 20% revenue lift for our customers.
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