Customer Success Professional
3 weeks ago
About the Role:
N. Harris Computer Corporation - USA is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will play a pivotal role in shaping the customer experience at our organization.
Key Responsibilities:
- Develop and implement customer success strategies to drive customer satisfaction and retention.
- Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.
- Collaborate with cross-functional teams to identify and address customer pain points.
- Analyze data to identify trends and make data-driven decisions to improve customer satisfaction.
- Stay up-to-date with industry trends and best practices to continuously improve customer success strategies.
Requirements:
- Minimum of a Bachelor's Degree or relevant related experience.
- Minimum 3+ years of relevant experience in customer success or a related field.
- Strong customer-focus and service orientation.
- Excellent written and oral communication skills, including presentation skills.
- Strong analytical and problem-solving abilities.
What We Offer:
- Competitive salary range: $50,000 - $70,000.
- Comprehensive medical, dental, and vision benefits.
- Employee stock ownership and RRSP/401k matching programs.
- Lifestyle rewards.
- Remote work opportunities.
About N. Harris Computer Corporation - USA:
N. Harris Computer Corporation - USA is a leading provider of mission-critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc., we have become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals.
About Silverblaze:
SilverBlaze Solutions is an award-winning software innovation, development, and consulting firm. Founded in 1999, SilverBlaze provides utilities with value-focused, highly-customizable web self-service portal and smart forms software.
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