Customer Success Professional

3 weeks ago


Florida, United States N. Harris Computer Corporation - USA Full time

About the Role:

N. Harris Computer Corporation - USA is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will play a pivotal role in shaping the customer experience at our organization.

Key Responsibilities:

  • Develop and implement customer success strategies to drive customer satisfaction and retention.
  • Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.
  • Collaborate with cross-functional teams to identify and address customer pain points.
  • Analyze data to identify trends and make data-driven decisions to improve customer satisfaction.
  • Stay up-to-date with industry trends and best practices to continuously improve customer success strategies.

Requirements:

  • Minimum of a Bachelor's Degree or relevant related experience.
  • Minimum 3+ years of relevant experience in customer success or a related field.
  • Strong customer-focus and service orientation.
  • Excellent written and oral communication skills, including presentation skills.
  • Strong analytical and problem-solving abilities.

What We Offer:

  • Competitive salary range: $50,000 - $70,000.
  • Comprehensive medical, dental, and vision benefits.
  • Employee stock ownership and RRSP/401k matching programs.
  • Lifestyle rewards.
  • Remote work opportunities.

About N. Harris Computer Corporation - USA:

N. Harris Computer Corporation - USA is a leading provider of mission-critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc., we have become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals.

About Silverblaze:

SilverBlaze Solutions is an award-winning software innovation, development, and consulting firm. Founded in 1999, SilverBlaze provides utilities with value-focused, highly-customizable web self-service portal and smart forms software.



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