Customer Service Representative

4 weeks ago


Cincinnati, Ohio, United States Metro Full time
Job Title: Customer Care Center Agent

Metro is seeking a highly skilled and customer-focused individual to join our team as a Customer Care Center Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information about our services and schedules.
  • Resolve customer complaints and issues in a fair and timely manner, ensuring customer satisfaction and loyalty.
  • Assist customers with routing information, fare and boarding information, and other related inquiries.
  • Process incoming and outgoing mail, including sending out schedules and other materials as requested.
  • Document and confirm the accuracy of customer information, ensuring that our records are up-to-date and accurate.
  • Collaborate with other Metro personnel to resolve customer service issues and improve our services.
  • Provide feedback to customers in the form of follow-up calls or emails, as required.
Requirements:
  • Two to four years of related experience in customer service or a related field.
  • High School Diploma or GED required; Associate's Degree preferred.
  • Excellent communication and customer service skills, with the ability to work in a fast-paced environment.
  • Working knowledge of computers and willingness to learn new systems, including COM, Trapeze, and TransitMaster.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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