Dividend Call Center Team Lead

1 week ago


Cincinnati, Ohio, United States Fifth Third Full time
Job Title: Dividend- Call Center Supervisor

We are seeking a highly skilled and experienced Call Center Supervisor to join our team at Fifth Third Bank. As a Call Center Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.

Key Responsibilities:
  • Supervise and coordinate activities of customer service representatives to ensure that they meet productivity and quality standards.
  • Monitor and analyze customer feedback and complaints to identify areas for improvement.
  • Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
  • Collaborate with other departments to resolve customer issues and improve overall customer experience.
  • Manage and maintain accurate records of customer interactions and feedback.
Requirements:
  • Bachelor's degree in a related field or equivalent work experience.
  • 2+ years of experience as a call center supervisor or in a related role.
  • Excellent communication, organizational, and time management skills.
  • Strong focus on customer needs and a team-oriented attitude.
  • Ability to work well independently and as part of a team.
About Fifth Third Bank:

Fifth Third Bank is a leading financial institution with a commitment to providing exceptional customer service. We offer a dynamic and inclusive work environment, competitive compensation and benefits, and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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