Dental Call Center Representative

12 hours ago

Cincinnati, Ohio, United States Advance Dentistry Full time
Job Overview

We are seeking a highly skilled and empathetic Call Center Specialist to join our team at Advance Dentistry. As a key member of our patient connection team, you will be responsible for providing exceptional customer service to our patients and ensuring a seamless experience from the initial phone call to their appointment.

Key Responsibilities:

  • Answer inbound calls and provide a fully present, empathetic, and productive experience for our patients
  • Develop the practice-patient relationship, even from the first phone call
  • Guide phone calls to the appropriate department or team member
  • Place outbound calls to confirm patient appointments and communicate with affiliated healthcare organizations
  • Help facilitate and execute miscellaneous patient-communication tasks, such as sending patient emails and texts as needed

What We Offer:

  • A technologically driven organization committed to delivering stellar dental care and creating a second-to-none patient experience
  • Lovely facilities, great benefits, and a dynamic environment
  • A team that is passionate about providing best-in-class patient care

About Us:

We are a team that enjoys working together to deliver exceptional patient care and create a positive and constructive office culture. If you are looking for a focused and empowering environment where you can grow and develop your skills, we would love to talk to you.

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