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Ambulatory Access Center Coordinator

1 month ago

Cincinnati, Ohio, United States UC Health Full time

At UC Health, we strive to provide world-class care for our community and patients from around the world. As a key member of our team, you will have the opportunity to develop your skills, grow your career, and build relationships with your peers and patients.

We are committed to creating an inclusive, equitable, and diverse work environment. If you are passionate about delivering exceptional customer service and working in a fast-paced Call Center, we encourage you to apply.

Key Responsibilities:

  • Process incoming referrals via fax, email, and Care Everywhere from outside of the organization
  • Agents possess strong attention to detail and are highly proficient in completing registration for multiple UC Health ambulatory departments

Requirements:

  • High School Diploma or GED required. Associate's Degree preferred.
  • 7-11 months experience required. 1-2 years preferred.
  • Excellent customer service skills and attitude.
  • Ability to work under pressure in a fast-paced Call Center.
  • Knowledge of medical terminology.
  • Excellent attention to detail.
  • Excellent written and oral communication skills.
  • Knowledge of Electronic Medical Record (EMR) system.
  • Patient scheduling/registration experience.

UC Health is an Equal Opportunity Employer.