Patient Service Coordinator

6 days ago


Suffolk, Virginia, United States Dental Care Alliance Full time
Job Summary

We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Dental Care Alliance. As a key member of our front office staff, you will be responsible for providing exceptional patient care and satisfaction while operating in a team-based environment.

Key Responsibilities
  • Customer Service: Greet patients, sign them in, schedule future appointments, and handle incoming phone calls.
  • Patient Communication: Respond to patient questions and concerns according to DCA policies.
  • Scheduling and Coordination: Schedule appointments, maintain appointment books, confirm appointments, and follow up on no-shows and cancellations.
  • Administrative Tasks: Register patients, post charges and payments to patient accounts, and maintain a clean and friendly waiting area.
Requirements
  • Experience: Previous experience working in a dental, medical, or other healthcare office is preferred.
  • Knowledge: Familiarity with insurance plans (HMO/PPO) is a plus.
  • Skills: Excellent customer service skills, ability to answer telephones, and strong communication skills.
About Us

Dental Care Alliance is an equal opportunity employer and celebrates diversity in the workplace. We are committed to providing a welcoming and inclusive environment for all patients and employees.



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