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Urology Patient Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Urology Patient Service Representative to join our team at Urology Of Va. As a key member of our patient service team, you will be responsible for scheduling all non-surgical office appointments and responding to incoming phone calls from established patients and other external callers.
Key Responsibilities:
- Schedule all non-surgical office appointments in a timely and efficient manner
- Respond to incoming phone calls from established patients and other external callers in a professional and courteous manner
- Provide exceptional customer service to patients and their families
- Work collaboratively with our clinical team to ensure seamless patient care
- Stay up-to-date on all patient information and medical records
Requirements:
- Prior clinical experience in a healthcare setting
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong organizational and time management skills
- Ability to maintain confidentiality and handle sensitive patient information
