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Director of Customer Success

1 month ago

New Orleans, Louisiana, United States Procore Technologies Full time
Job Summary

We are seeking a highly skilled Director of Customer Success to lead our customer success initiatives and drive customer retention and satisfaction. The ideal candidate will have a proven track record of success in customer-facing roles and excellent leadership and communication skills.

Key Responsibilities
  • Lead and manage the Customer Success team to ensure customer satisfaction and retention.
  • Develop and implement customer success strategies that align with business objectives.
  • Collaborate with Sales and Implementation teams to ensure seamless customer onboarding and integration.
  • Monitor key metrics and KPIs to measure customer success and identify areas for improvement.
  • Build and maintain strong relationships with strategic customers to understand their needs and challenges.
  • Provide regular updates and reports to senior management on customer success initiatives and outcomes.
  • Train and mentor team members to enhance their skills and performance.
Requirements
  • Bachelor's degree is preferred or equivalent work experience.
  • 7+ years of experience in Customer Success or a related field.
  • Proven leadership and management skills with experience leading a team.
  • Strong strategic thinking and problem-solving skills.
  • Ability to skillfully coach and role play with individuals at all levels.
  • Excellent public speaking, presentation, teaching, facilitating, and writing skills with experience providing training to a diverse set of customer success teams.
  • Ability to analyze data and metrics to drive decision-making.
  • Customer-centric mindset with a passion for delivering exceptional service.
What We Offer

At Procore Technologies, we offer a competitive salary range of $152,928 - $210,276 plus commission for an estimated on-target earnings of $191,160 - $262,845. This role is also eligible for Equity Compensation. We provide a full range of benefits and perks to help you grow and thrive, including generous paid time off and healthcare coverage, career enrichment and development programs, and more.