Customer Service Representative

3 hours ago

Stevens Point, Wisconsin, United States Delta Dental of Wisconsin Full time
Customer Service Contact Center Representative

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Contact Center Representative to join our team at Delta Dental of Wisconsin. As a key member of our sales and customer service team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Develop and maintain a thorough working knowledge of our dental insurance products and services
  • Meet and maintain core contact center key performance indicators to provide an excellent customer experience
  • Responsible for providing accurate benefit design information and closing sales of our dental insurance products
  • Follow-up with prospects and customers to provide additional information and facilitate the sales process
  • Provide internal and external customer service for prospects and agents relating to benefit plan options, general plan inquiries, enrollment, and billing

Requirements

  • High school diploma or equivalent with two years of sales-related business experience
  • Sales and inbound/outbound contact center experience required
  • Must have or be willing to obtain Resident Accident and Health Insurance license and Non-Resident license in reciprocal states within 3 months
  • Computer skills, including experience with MS Office Suite applications
  • Ability to actively listen and understand information to direct consumers to appropriate products
  • Ability to communicate information clearly and confidently to assist customers as needed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Repetitive motion: Substantial movements (motions) of the wrists, hands, and/or fingers

Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling

Talking: Expressing or exchanging ideas by means of the spoken word

Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction

Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

Visual Acuity: The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading

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