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Personal Lines Customer Service Representative

2 months ago

Stevens Point, Wisconsin, United States gpac Full time
About the Role

We are seeking a dedicated and customer-focused Personal Lines Customer Service Representative to join our team at GPAC. As a key member of our customer service team, you will be responsible for delivering exceptional service to our personal lines clients, handling inquiries and resolving issues with professionalism.

Key Responsibilities
  • Client Service: Provide top-notch service to personal lines clients, handling inquiries and resolving issues with professionalism.
  • Policy Support: Assist clients with policy information, coverage options, and claims processes.
  • Record Keeping: Maintain accurate records and update client information in our systems.
  • Relationship Building: Develop and nurture strong relationships with clients to understand their needs and ensure satisfaction.
What We Offer
  • Competitive Compensation: Enjoy a salary that reflects your skills and experience.
  • Comprehensive Benefits Package: Including health, dental, and vision insurance, retirement plans, and more.
  • Career Development: Opportunities for training and professional growth.
  • Supportive Work Environment: Join a team that values collaboration and work-life balance.
Qualifications
  • Customer Service Experience: Previous experience in customer service, preferably within the insurance industry.
  • Strong Communication Skills: Strong communication skills and a problem-solving mindset.
  • Task Management: Ability to manage multiple tasks and prioritize effectively.
  • Attention to Detail: Detail-oriented with a high level of accuracy.