Patient Scheduling Coordinator

1 day ago


Silver Spring, Maryland, United States Children's National Hospital Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Scheduling Coordinator to join our team at Children's National Hospital. In this role, you will be responsible for registering and scheduling patients' appointments, ensuring accurate and timely communication with patients, families, and healthcare providers.

Key Responsibilities
  • Register and schedule patients' appointments by telephone, utilizing the physician scheduler and individual departmental guidelines.
  • Communicate with parents, patients, physicians, community doctors/staff, and other staff in a courteous manner.
  • Obtain and validate patient information from various sources and ensure accurate information is entered into the computer management system.
  • Provide client support to parents/guardians via phone for online registration help, scheduling, rescheduling, and canceling appointments.
  • Notify parents of the need for completed insurance referral forms or pre-authorization of treatment prior to scheduled appointments.
  • Discuss co-payment or payment in full requirements and counsel or refer parents to financial counseling or establish a payment plan.
  • Complete calls in an accurate and timely manner, transfer calls to appropriate areas as needed, and notify managers/supervisors of difficult calls.
  • Anticipate customer service needs to prevent fires and enter appropriate notes in the system.
  • Verify insurance eligibility and coverage for anticipated services, obtain authorization and benefit information from insurance companies, and document information in Account Notes and fields.
Requirements
  • High School Diploma or GED (Required)
  • 1 year experience performing patient registration and scheduling, medical insurance screening, and verification (Required)
What We Offer

As a Patient Scheduling Coordinator at Children's National Hospital, you will have the opportunity to work in a dynamic and supportive environment, providing exceptional patient care and service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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