Patient Services Coordinator
2 weeks ago
Position Overview:
As a Patient Services Coordinator, you will play a vital role in managing patient interactions and ensuring a seamless appointment scheduling process. Your primary responsibility will be to assist patients and their families in navigating the healthcare system with professionalism and empathy.
Key Responsibilities:
1. **Appointment Management:**
- Facilitate the registration and scheduling of patient appointments via telephone, adhering to departmental protocols.
- Provide guidance to patients and guardians regarding appointment scheduling, rescheduling, and cancellations.
2. **Patient Communication:**
- Engage with patients, families, and healthcare providers in a courteous and informative manner.
- Address inquiries related to appointment guidelines and insurance requirements.
3. **Information Verification:**
- Collect and validate patient information from various sources to ensure accuracy in the management system.
- Verify insurance eligibility and coverage for upcoming services, documenting all relevant details.
4. **Customer Service Excellence:**
- Promote a customer-centric environment by anticipating and addressing patient needs.
- Maintain clear and timely communication with patients, ensuring they are informed throughout the process.
5. **Safety and Compliance:**
- Uphold safety standards by reporting any unsafe behaviors or situations.
- Ensure all documentation is completed accurately and in a timely manner.
Qualifications:
- **Education:** High School Diploma or GED is required.
- **Experience:** A minimum of one year in patient registration, scheduling, or related healthcare support roles is necessary.
Organizational Values:
As a member of our team, you will be expected to demonstrate collaborative behavior, contribute to a positive work environment, and actively seek opportunities for process improvement. Your ability to work effectively with others and adapt to changing circumstances will be essential to your success in this role.
Work Environment:
This position requires a commitment to providing exceptional service to our patients and their families, ensuring a supportive and efficient healthcare experience.
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