Appointment Scheduling Associate

1 week ago


Silver Spring, Maryland, United States Children's National Health System Full time
Job Title: Patient Services Coordinator

Position Overview
As a Patient Services Coordinator, you will play a vital role in managing patient interactions and ensuring a seamless experience for families and healthcare providers. Your responsibilities will include:

Key Responsibilities
1. **Appointment Management**
- Facilitate the registration and scheduling of patient appointments via telephone, adhering to departmental protocols.
- Provide guidance to parents and guardians regarding appointment scheduling, including rescheduling and cancellations.

2. **Customer Interaction**
- Communicate effectively and courteously with patients, parents, physicians, and other healthcare staff.
- Address inquiries and provide information about departmental scheduling guidelines.

3. **Information Verification**
- Collect and validate patient information from various sources to ensure accuracy in the management system.
- Work with insurance providers to confirm eligibility and coverage for services, documenting all relevant information.

4. **Process Improvement**
- Identify opportunities for enhancing internal processes and recommend improvements.
- Maintain a focus on customer service excellence, anticipating and addressing potential issues proactively.

Qualifications
- **Education:** High School Diploma or GED is required.
- **Experience:** Minimum of 1 year in patient registration, scheduling, or related healthcare customer service roles.

Core Competencies
- Strong verbal and written communication skills.
- Ability to work collaboratively in a team environment.
- Flexibility and adaptability to changing situations.

Work Environment
Promote a safe and supportive atmosphere for patients, families, and colleagues. Attend to details and engage in continuous improvement practices to enhance service delivery.

Organizational Commitment
We are dedicated to fostering a diverse and inclusive workplace, ensuring equal opportunities for all applicants. Join us in our mission to provide exceptional care and support to our community.
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