Front Desk Ambassador

3 weeks ago

Santa Ana, California, United States Pacific Hospitality Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at DoubleTree by Hilton Hotel Santa Ana-Orange County Airport. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience for all visitors. Your primary responsibilities will include registering hotel guests, providing information about hotel amenities, and resolving guest complaints in a professional and courteous manner.

Key Responsibilities
  • Welcome guests by greeting them in an enthusiastic and professional manner, answering questions, and responding to requests.
  • Register hotel guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information, and signatures.
  • Issue door key cards, establish guest credit by verifying credit cards or obtaining cash, and seek opportunities to maximize revenue.
  • Effectively deal with internal and external customers, some of whom may require a high level of patience, tact, and diplomacy to defuse anger.
  • Collect accurate information, resolve conflicts, and keep immediate supervisors promptly and fully informed of any problems, potential safety issues, or unusual situations.
  • Communicate with other departments to fulfill guest needs, maintain hotel records by entering required room and guest account data into systems, and perform all guest accounting functions according to hotel procedure.
  • Collect hotel revenue by entering services and charges, computing bills, and obtaining payments, and run all necessary reports and balances paperwork.
  • Resolve guest complaints within scope of authority, notify supervisors and/or Security of all unusual events, circumstances, missing items, or alleged theft, and provide warm and welcoming experiences for all guests and visitors.
Requirements
  • Guest service or customer service experience desired.
  • Excellent customer service/communication skills to work with guests of various social, cultural, economic, and educational backgrounds.
  • Attention to detail and ability to solve problems and remain calm and alert if dealing with difficult guests, during busy activity periods, or in an emergency situation.
  • Ability to speak, read, write, and understand English to understand instructions, safety rules, and communicate with guests. Proficiency in another language a plus.
What We Offer

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

  • Front Desk Coordinator

    4 weeks ago

    Santa Ana, California, United States RBC Bearings Full time

    Job Title: Front Desk ReceptionistRBC Bearings is seeking a highly organized and detail-oriented Front Desk Receptionist to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting various departments.Key Responsibilities:Provide exceptional...

  • Front Desk Coordinator

    3 weeks ago

    Santa Ana, California, United States Aston Carter Full time

    Job Title: Front Desk CoordinatorWe are seeking a highly organized and customer-focused Front Desk Coordinator to manage our front desk operations and provide exceptional support to our clients. The ideal candidate will thrive in a fast-paced office environment, assist clients directly or their families, and play a crucial role in our mission to deliver...

  • Front Desk Representative

    1 month ago

    Santa Ana, California, United States Pacific Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at DoubleTree by Hilton Hotel Santa Ana-Orange County Airport. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest registrations, and ensuring a seamless experience for our valued guests.Key...

  • Front Desk Coordinator

    3 weeks ago

    Santa Ana, California, United States Angela Scribe Full time

    Job Title: Front Desk RepresentativeWe are seeking a highly organized and personable Front Desk Representative to serve as the first point of contact for our company. The ideal candidate will be responsible for greeting visitors, handling incoming calls, managing appointments, and maintaining the reception area.Key Responsibilities:Greet and welcome...

  • Front Desk Receptionist

    3 weeks ago

    Santa Ana, California, United States Fresh Form Draft Full time

    Job Title: Front Desk ReceptionistAbout the Role:We are seeking a highly organized and friendly Front Desk Receptionist to join our team at Fresh Form Draft. As the first point of contact for clients, vendors, and visitors, the Receptionist plays a crucial role in creating a positive and welcoming atmosphere.Key Responsibilities: Greet and welcome guests as...

  • Front Desk Representative

    1 month ago

    Santa Ana, California, United States Pacific Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at DoubleTree by Hilton Hotel Santa Ana-Orange County Airport. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest registrations, and ensuring a seamless experience for our valued guests.Key...

  • Front Desk Representative

    2 months ago

    Santa Ana, California, United States Pacific Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at DoubleTree by Hilton Hotel Santa Ana-Orange County Airport. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesWelcome guests and provide...

  • Front Desk Representative

    2 weeks ago

    Santa Ana, California, United States Live Nation Entertainment Full time

    Key Responsibilities: Greet all guests promptly and courteously in a professional manner. Ensure the quality of service offered to patrons of all House of Blues venues. Effectively handle guest table location complaints and discrepancies, ensuring all guests are dealt with in an efficient and courteous manner.About the Role:This is an exciting opportunity to...

  • Front Desk Associate

    2 weeks ago

    Santa Ana, California, United States Dimension Hospitality Full time

    Job SummaryDimension Hospitality is seeking a skilled Front Desk Associate to join our team. As a key member of our front office staff, you will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience for our guests.Key ResponsibilitiesRegister and assign rooms to guests, issue room keys, and escort...

  • Front Desk Associate

    2 weeks ago

    Santa Ana, California, United States Dimension Hospitality Full time

    Job SummaryAt Dimension Hospitality, we are seeking a highly skilled and friendly Guest Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience during their stay with us.Key ResponsibilitiesRegister and...

  • Front Desk Representative

    2 months ago

    Santa Ana, California, United States Dimension Hospitality Full time

    Job SummaryDimension Hospitality is seeking a highly skilled and customer-focused Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience.Key Responsibilities:Guest Check-In/Check-Out: Greet and register guests,...

  • Front Desk Supervisor

    2 weeks ago

    Santa Barbara, California, United States Azul Hospitality Full time

    Job Title: Front Desk SupervisorAt Azul Hospitality, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk department and providing exceptional customer service to our guests.Key Responsibilities:Supervise and train front...

  • Front Desk Receptionist

    2 weeks ago

    Santa Ana, California, United States Fresh Form Draft Full time

    Front Desk Receptionist Job DescriptionWe are seeking a highly organized and friendly Front Desk Receptionist to join our team at Fresh Form Draft. As the first point of contact for clients, vendors, and visitors, the Receptionist plays a crucial role in creating a positive and welcoming atmosphere.Key Responsibilities:Greeting and Welcoming: Greet and...

  • Front Desk Agent

    1 month ago

    Santa Barbara, California, United States Palihouse Santa Barbara Full time

    Job Title: Front Desk AgentPalihouse Santa Barbara is seeking a friendly and welcoming Front Desk Agent to provide exceptional service to our guests. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Check-in and check-out...

  • Front Desk Representative

    4 weeks ago

    Santa Clara, California, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team at the AC Santa Clara. As a key member of our guest services team, you will be responsible for delivering exceptional customer experiences and ensuring seamless operations at the Front Desk.Key Responsibilities:Greet and welcome guests,...

  • Front Desk Agent

    2 weeks ago

    Santa Monica, California, United States Relais & Châteaux Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and experienced Front Desk Agent to join our team at The Fearrington House Inn, a member of Relais & Chateaux.Job Summary:The successful candidate will be responsible for providing exceptional customer service to our guests, handling front desk operations, and ensuring a seamless experience for all...

  • Front Desk Supervisor

    1 month ago

    Santa Monica, California, United States Crescent Services Full time

    Front Desk Supervisor Job DescriptionCrescent Services is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will play a crucial role in ensuring the smooth operation of our front desk, providing exceptional customer service, and leading a team of Guest Service Agents.Key Responsibilities:Respond...

  • Front Desk Supervisor

    3 weeks ago

    Santa Barbara, California, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Azul Hospitality. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and providing outstanding customer service.Key ResponsibilitiesAssist the Front Office Manager in daily operations and ensure that...

  • Lead Front Desk Agent

    2 weeks ago

    Santa Barbara, California, United States Azul Hospitality Full time

    Job Title: Lead Front Desk AgentJob Summary: We are seeking a highly skilled and experienced Lead Front Desk Agent to join our team at Azul Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a team of front desk agents.Key...

  • Front Desk Representative

    3 weeks ago

    Santa Clara, California, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityWe are seeking a skilled and friendly Front Desk Agent to join our team at Aimbridge Hospitality. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued guests.Key Responsibilities:Greet and Welcome GuestsManage the...