Current jobs related to Head of Portfolio Management for Customer Services - Santa Clara, California - Palo Alto Networks

  • Associate Portfolio Manager

    1 week ago

    Santa Clarita, California, United States Raymond James Financial Services Full time

    Job SummaryRaymond James Ltd. is seeking an experienced Associate Advisor/Associate Portfolio Manager to join our team in Barrie. As one of Canada's leading full-service independent investment dealers, we offer high-quality investment products and services to Canadians seeking customized solutions to their wealth management needs.Key ResponsibilitiesProvide...

  • Customer Service Ambassador

    2 weeks ago

    Santa Clara, California, United States SBM Management Services Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service and Store Maintenance Representative to join our team at SBM Management Services. In this role, you will be responsible for providing exceptional customer service and maintaining the cleanliness and organization of our retail store.Key Responsibilities:Floor Care: Vacuuming,...

  • Customer Service Representative

    4 weeks ago

    Santa Clara, California, United States SBM Management Services Full time

    Job DescriptionWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at SBM Management Services.The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work independently with minimal supervision.Key Responsibilities:Provide exceptional customer service to clients...

  • Associate Portfolio Manager

    2 weeks ago

    Santa Clarita, California, United States Raymond James Financial Services Full time

    Job Title: Associate Portfolio ManagerRaymond James Financial Services is seeking an experienced Associate Portfolio Manager to join our team in Barrie. As a leading full-service independent investment dealer, we offer high-quality investment products and services to Canadians seeking customized solutions to their wealth management needs.Key...

  • Municipal Portfolio Associate

    1 month ago

    Santa Clara, California, United States American Century Investment Services, Inc. Full time

    About the RoleWe are seeking a highly skilled Municipal Portfolio Associate to join our team at American Century Investments. As a key member of our Municipal Markets Team, you will be responsible for assisting portfolio managers with general portfolio administration and trade execution.Key ResponsibilitiesEngage with portfolio managers to manage municipal...

  • Portfolio Solutions Analyst

    5 days ago

    Santa Clara, California, United States American Century Investment Services, Inc. Full time

    American Century Investments is a leading global asset manager focused on delivering investment results and building long-term client relationships while supporting research that can improve human health and save lives.Founded in 1958, the firm's 1,400 employees serve financial professionals, institutions, corporations, and individual investors, offering a...

  • Senior Product Marketing Manager for Support Portfolio

    2 weeks ago

    Santa Clara, California, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Product Marketing Manager to join our team and drive awareness and adoption for our Support portfolio. As a key member of our Global Services team, you will be responsible for developing and executing marketing strategies that highlight the value of our Support offerings to customers.Key...

  • Senior Product Marketing Manager for Support Portfolio

    2 weeks ago

    Santa Clara, California, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Product Marketing Manager to join our team and drive awareness and adoption for our Support portfolio. As a key member of our Global Services team, you will be responsible for developing and executing marketing strategies that highlight the value of our Support offerings to customers.Key...

  • Customer Service Ambassador

    2 weeks ago

    Santa Clara, California, United States Tidal Management Full time

    Tidal Management is a leading marketing and advertising firm expanding nationwide. We're seeking entry-level and experienced professionals for public relations, marketing, and sales roles. Our firm excels in customer service and develops innovative marketing campaigns for clients in the telecommunications and technology sectors. We're looking for Quality...

  • Software Portfolio Growth Manager

    4 days ago

    Santa Clara, California, United States SIMCO Electronics Full time

    Account Manager RoleWe are seeking a skilled Account Manager to join our team at SIMCO Electronics. As an Account Manager, you will play a critical role in driving the growth of our CERDAAC Software portfolio by building strong relationships with our customers and identifying opportunities for expansion and cross-selling of additional products.Key...

  • Customer Service Representative

    3 weeks ago

    Santa Clara, California, United States Jobs for Humanity Full time

    About the RoleWe are seeking a highly organized and energetic Customer Advocate to join our team at Safelite. As a first point of contact with our customers, you will be responsible for delivering a memorable experience during every interaction.Key ResponsibilitiesWelcome in-shop customers and resolve customer concerns quickly and efficiently, often coming...

  • Head of Cloud Product Performance

    2 weeks ago

    Santa Clara, California, United States Amazon Web Services, Inc. Full time

    Job Title: Head of Platform Product PerformanceAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers, including the fastest-growing startups, largest enterprises, and leading government agencies, are using AWS to lower costs,...

  • Financial Services Professional

    2 weeks ago

    Santa Clara, California, United States Grassi Investment Management Full time

    Job Title: Financial AdvisorGrassi Investment Management, a leading wealth management firm in the Silicon Valley, is seeking a seasoned Financial Advisor to join our team. The ideal candidate will have a strong background in marketing and sales, with a proven track record of building and maintaining relationships with high-net-worth individuals and...

  • Customer Service Representative

    1 week ago

    Santa Clara, California, United States TMG Services Full time

    Are you a customer-oriented professional with a knack for sales? Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise? At TMG Services, we're looking for a Customer Service Representative to join our team. As a key member of our sales team, you'll be responsible for delivering...

  • Customer Service Representative

    2 weeks ago

    Santa Clara, California, United States Tidal Management Full time

    Tidal Management is a leading marketing and advertising firm with a nationwide expansion underway. We are seeking entry-level and experienced professionals to join our team as Quality Customer Service Representatives.As a Quality Customer Service Representative, you will be responsible for providing exceptional customer service and supporting our...

  • Affordable Housing Portfolio Manager

    1 week ago

    Santa Clara, California, United States LIFEMOVES Full time

    About the Role:LifeMoves is seeking an experienced Affordable Housing Program Manager to oversee the day-to-day operations of our transitional and permanent housing units. As a key member of our Department of Housing, you will be responsible for managing a portfolio of properties, providing housing-based case management to tenants, and ensuring compliance...

  • Software Portfolio Growth Specialist

    5 days ago

    Santa Clara, California, United States SIMCO Electronics Full time

    We are seeking a skilled Account Manager to drive the successful growth of our CERDAAC Software portfolio. This role will be responsible for building and maintaining strong relationships with our valued customers, identifying opportunities for software expansion, and delivering value through targeted account plans.The ideal candidate will have a strong...

  • Affordable Housing Portfolio Manager

    5 days ago

    Santa Clara, California, United States LifeMoves Full time

    About LifeMoves:LifeMoves is a leading provider of shelter and supportive services in Silicon Valley and the San Francisco Peninsula. Our mission is to provide interim housing and supportive services that create opportunities for homeless families and individuals to rapidly return to stable housing and long-term self-sufficiency.Our successful therapeutic...

  • Account Manager

    2 weeks ago

    Santa Clara, California, United States IT Management Corp. dba 101 VOICE Full time

    Job DescriptionWe are seeking a highly motivated and results-driven Account Manager to join our team at IT Management Corp. dba 101 VOICE. The successful candidate will be responsible for managing and growing a portfolio of existing SLED accounts, as well as identifying and closing new business opportunities.Key Responsibilities:Identify new business...

  • Bread Maker

    2 weeks ago

    Santa Monica, California, United States Bread Head Full time

    Bread Head Bakery Job DescriptionWe are seeking a skilled Baker to join our team at Bread Head, a fun and casual neighborhood sandwich shop. As a Baker, you will be responsible for managing various aspects of bread and cookie making, including reliability and multitasking.Responsibilities:Manage bread and cookie productionEnsure high-quality productsWork...

Head of Portfolio Management for Customer Services

2 months ago

Santa Clara, California, United States Palo Alto Networks Full time
Company Overview

Palo Alto Networks is dedicated to our mission:

To be the trusted cybersecurity partner, safeguarding our digital existence.

We envision a world where each day is safer and more secure than the last. Achieving these ambitious goals is challenging, but we are committed to innovation and disruption in the cybersecurity landscape. We seek forward-thinking individuals who share our passion for shaping the future of cybersecurity.

Position Overview

We are in search of a visionary leader to manage and ensure the successful delivery of our comprehensive portfolio of new products and services. This role will lead a global team of Program Managers responsible for executing complex, multi-disciplinary projects from inception to completion.

This position reports to the Senior Director of Global Customer Services, Product Management, and presents an excellent opportunity for a skilled leader eager to thrive in a rapidly expanding international environment.

Your Contributions
  • Oversee and mentor a team of Program Managers dedicated to ensuring the readiness of global support teams, configuring IT/business systems, establishing processes, providing training, and managing lab equipment in support of new product introductions (NPI) and new service introductions (NSI).
  • Inspire the team with a clear vision, fostering an environment that promotes creativity, innovation, and effective execution in a dynamic setting:
    • Guide senior managers and project managers in achieving NPI and NSI objectives and deliverables.
    • Utilize PMI best practices, frameworks, and industry tools for effective project planning, risk management, execution, and value delivery.
    • Attract and nurture top talent, coaching and developing a team of PMs capable of scaling Palo Alto Networks Services through significant growth. Cultivate trusted partnerships across product and services teams, enhance domain expertise, and manage end-to-end processes.
  • Lead complex cross-functional initiatives to prepare personnel, processes, and systems for new product and service launches.
  • Leverage strong leadership experience and skills, particularly in process management and improvement.
  • Collaborate with Product Management, Engineering, Support, Marketing, Legal, Sales, Operations, and Services partners to implement Palo Alto Networks Support & Services for new products from concept through commercialization, achieving desired business outcomes.
  • Direct all facets of NPI and NSI projects and programs, including prioritization, mobilizing cross-functional teams, tracking project milestones and schedules, resource planning and management, risk mitigation, project reporting, and budget oversight.
  • Employ project management best practices (including agile and waterfall methodologies) and tools/techniques to create robust project plans, effectively managing risks and opportunities, engaging stakeholders, and delivering impactful business and customer results.
  • Guide cross-functional teams in the context of new product development, product launches, regulatory submissions, and other high-priority initiatives.
  • Facilitate phase gate reviews for all new product development projects within the business unit portfolio, ensuring alignment with business objectives and sound decision-making.
  • Proactively manage changes in project scope, assessing impacts, trade-offs, and contingency plans.
  • Drive organizational efforts to streamline processes, simplify execution, manage objectives and key results, ensure timely releases, and enhance tooling efficiencies. Promote the daily use of the Product and Services Lifecycle Process across all programs and projects, identifying process improvements to enhance Support & Services delivery frameworks and governance.
  • Engage effectively with individuals at all levels, from front-line team members to senior executives, maintaining continuous communication with partners throughout the organization, requiring exceptional communication and negotiation skills.
  • Collaborate with the Global Customer Success leadership team to support strategic portfolio planning, resource allocation, and maintain the portfolio roadmap to achieve projected growth.
  • Navigate a strong matrix organization and lead without direct authority, developing robust relationships and influencing stakeholders.
Qualifications
  • Bachelor's degree in a technical discipline or equivalent experience in a software or hardware support environment.
  • Proven technology experience, ideally in field engineering or technical support, or technical product/program management overseeing a large-scale B2C/B2B portfolio, along with people management experience.
  • Experience leading large-scale company-wide initiatives that require collaboration across a diverse set of partners and participants.
  • Solid understanding of program management or technical program management roles, support & services portfolio management, resource management, and business and process management.
  • Proficiency in PMI standards, techniques, and tools, with demonstrated experience in implementing and enhancing Agile Project Management methodologies.
  • Strong track record of leading, influencing, and collaborating across functions.
  • Excellent people management skills with a focus on ensuring team success and experience in coaching and developing team members.
  • Demonstrated experience across all phases of the support & services development lifecycle, including concept evaluation, feasibility, design, execution, and commercialization of new support and services.
  • Strong negotiation, influencing, and change management skills to align diverse perspectives and drive consensus.
  • Exceptional organizational skills and the ability to thrive in a demanding environment while motivating core and extended project teams.
  • Outstanding communication (written and verbal) skills and executive presence.
  • Technical skills & knowledge: Familiarity with supporting cybersecurity, network security, or cloud technologies.
  • Other skills: Analytical mindset, customer service orientation, functional job knowledge, initiative, judgment/decisiveness, negotiation, organizational agility, planning & organizing, and strong communication abilities.
Additional Information

At Palo Alto Networks, we are innovators who think big, take calculated risks, and challenge the status quo in cybersecurity. Our mission cannot be fulfilled without diverse teams collaborating together.

We are committed to evolving the nature of work to meet the needs of our employees through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we have reimagined every aspect of the employee experience at Palo Alto Networks. Our FLEXWORK model empowers employees to push boundaries and evolve together.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to any legally protected characteristics.

All information will be kept confidential according to EEO guidelines.