Customer Service Representative

3 weeks ago

Santa Clara, California, United States Jobs for Humanity Full time
About the Role

We are seeking a highly organized and energetic Customer Advocate to join our team at Safelite. As a first point of contact with our customers, you will be responsible for delivering a memorable experience during every interaction.

Key Responsibilities
  • Welcome in-shop customers and resolve customer concerns quickly and efficiently, often coming up with creative solutions.
  • Manage incoming calls, emails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts, and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • All other duties as assigned.
Requirements
  • High School Diploma/GED/Equivalent required.
  • Experience: 1-3 years telephone operations or business administration experience required.
  • Ability to provide world-class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.
What We Offer
  • Competitive weekly base pay starting at $21.75/hour.
  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.

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