Software Portfolio Growth Specialist
4 weeks ago
We are seeking a skilled Account Manager to drive the successful growth of our CERDAAC Software portfolio. This role will be responsible for building and maintaining strong relationships with our valued customers, identifying opportunities for software expansion, and delivering value through targeted account plans.
The ideal candidate will have a strong background in account management and customer service, with a proven ability to present the value narrative in a meaningful and creative way. They will be responsible for defining, building, and maintaining targeted account plans, renewing existing software subscriptions, and orchestrating overall relationships with existing customers.
Key responsibilities will include:
- Defining and executing targeted account plans to drive customer growth and retention
- Renewing existing software subscriptions and accurately measuring risk to renewal
- Orchestrating overall relationships with existing customers, including growing adoption, identifying upsell opportunities, and ensuring retention
- Collaborating with product management teams to funnel product feedback, feature requests, and enhancements in a closed feedback loop
- Providing exceptional customer service, including answering impromptu customer questions on software use and assistance with report creation
Requirements include:
- 5+ years of experience in a sales function with direct customer advocacy and engagement experience with startup companies, mid-tier, or Fortune 1000 organizations
- Experience working with regulated industries, including medical technology, pharmaceutical, biotechnology, and aerospace and defense
- Experience providing software demonstrations to customers and developing product use-cases or business cases with customers
- Essential to a customer's success, a rich history of growing customer happiness, adoption, and retention
- Bachelor's degree in marketing, business, or a related field; MBA is a plus
We are looking for a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences and driving business growth. If you have a strong background in account management and customer service, and are looking for a challenging and rewarding role, please submit your application.
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