IT Support Specialist

1 week ago


Savannah, Georgia, United States ACL Digital Full time

Position: Desktop Support Engineer

Company: ACL Digital

Job Overview:

The Desktop Support Engineer is responsible for delivering high-quality technical assistance to end users. This role requires a proactive approach to troubleshooting and resolving hardware and software issues in a timely manner.

Key Responsibilities:

  1. Provide on-site technical support for users within designated areas.
  2. Diagnose and resolve workstation and peripheral issues both remotely and in person.
  3. Ensure compliance with organizational policies and procedures while maintaining user applications and equipment.
  4. Install and support critical network devices to ensure seamless operations.
  5. Conduct data backup and recovery processes with meticulous attention to detail.
  6. Manage surplus equipment according to established protocols, including proper sanitization and disk wiping to DoD standards.
  7. Document and track technical issues, escalating to appropriate teams as necessary.
  8. Collaborate with vendor support to address technical challenges with desktop hardware and software.
  9. Assist with special projects, including the setup and relocation of computer equipment.

Required Skills and Qualifications:

  • Vocational/Technical degree in computer applications or a related field.
  • Proven experience troubleshooting network connectivity in both LAN and WAN settings.
  • Experience in imaging and deploying laptops.
  • Hands-on support experience for desktop and laptop hardware.
  • Proficiency in supporting Microsoft Outlook and Microsoft Office 2013 or later.
  • Experience assisting remote workers and resolving VPN issues.
  • Familiarity with Bitlocker encryption and malware removal tools.
  • Experience in troubleshooting local and network printers.
  • Technical support experience in a Windows 10 environment.
  • Experience with Cisco VoIP phones and Jabber client.
  • Ability to set up and install computers for onboarding and offboarding processes.
  • Experience working within an Active Directory Domain environment.

Certifications:

A+ Certification or Network+ Certification is required and must be uploaded.



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