IT Support Specialist
1 week ago
Position: Desktop Support Engineer
Company: ACL Digital
Job Overview:
The Desktop Support Engineer is responsible for delivering high-quality technical assistance to end users. This role requires a proactive approach to troubleshooting and resolving hardware and software issues in a timely manner.
Key Responsibilities:
- Provide on-site technical support for users within designated areas.
- Diagnose and resolve workstation and peripheral issues both remotely and in person.
- Ensure compliance with organizational policies and procedures while maintaining user applications and equipment.
- Install and support critical network devices to ensure seamless operations.
- Conduct data backup and recovery processes with meticulous attention to detail.
- Manage surplus equipment according to established protocols, including proper sanitization and disk wiping to DoD standards.
- Document and track technical issues, escalating to appropriate teams as necessary.
- Collaborate with vendor support to address technical challenges with desktop hardware and software.
- Assist with special projects, including the setup and relocation of computer equipment.
Required Skills and Qualifications:
- Vocational/Technical degree in computer applications or a related field.
- Proven experience troubleshooting network connectivity in both LAN and WAN settings.
- Experience in imaging and deploying laptops.
- Hands-on support experience for desktop and laptop hardware.
- Proficiency in supporting Microsoft Outlook and Microsoft Office 2013 or later.
- Experience assisting remote workers and resolving VPN issues.
- Familiarity with Bitlocker encryption and malware removal tools.
- Experience in troubleshooting local and network printers.
- Technical support experience in a Windows 10 environment.
- Experience with Cisco VoIP phones and Jabber client.
- Ability to set up and install computers for onboarding and offboarding processes.
- Experience working within an Active Directory Domain environment.
Certifications:
A+ Certification or Network+ Certification is required and must be uploaded.
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