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Customer Service Representative

2 months ago

Lockport, New York, United States Columbus Region Full time

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Columbus Region. As a key member of our office support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Answer incoming calls from our valued customers and resolve any product or service-related issues
  • Schedule deliveries and dispatch service technicians and/or route representatives to customer locations
  • Prepare sales commissions and payroll for final processing at our corporate office
  • Take payments and maintain customer records by updating account information
  • Handle collection calls and maintain financial accounts by processing customer adjustments when necessary
  • Prepare and maintain compliance and regulatory reporting

Requirements:

  • Ability to prioritize tasks in a fast-paced environment
  • Strong work ethic and excellent communication skills
  • Exceptional problem-solving skills and ability to work independently
  • Proficiency in Microsoft Office and customer service experience preferred

About Us:

Columbus Region is a dynamic and growing company that values its employees and customers. We offer a stable and supportive work environment, career advancement opportunities, and a competitive salary.