Service Manager

19 hours ago


Kent, Ohio, United States CertaSite, LLC Full time
Service Manager Job Description

CertaSite, LLC is seeking a highly skilled Service Manager to lead our local branch and oversee the fulfillment process for work sold. The ideal candidate will provide leadership to the team, ensuring customer requirements are met, revenue and profit objectives are achieved, and operational efficiencies are achieved.

Key Responsibilities:
  • Administer safety programs, monitor compliance with job site safety, safety training, safety documents, auditing, and reporting
  • Support sales through involvement in job quotation and estimation, approving estimates for scope of work, labor hours, and material content
  • Provide leadership and supervision to technician teams, responsible for their development and training
  • Establish effective working relationships with customers to identify additional selling opportunities
  • Manage projects, assign personnel, oversee ordering of equipment and material, and ensure proper customer signoffs
  • Monitor warehouse inventory, truck inventory, and assist purchasing and inventory control specialists
  • Ensure maintenance contract commitments are fulfilled and inspections are completed on time
  • Work with technician teams to generate pull-through service and repair work on existing house accounts
  • Responsible for technician goal setting and performance reviews
  • Support technician training by coordinating training with the training department
  • Work with account managers, sales, and other operational leaders to resolve customer issues
  • Provide weekly job status, revenue, and reports to DM & GM
  • Coordinate with fleet manager and office staff on fleet management activities
Requirements:
  • Associate's degree or equivalent from a technical or trade school with a focus in life safety
  • 3-5 years of business experience in sales and/or operations, with a minimum of 2 years of related field leadership experience
What We Offer:
  • Competitive pay range $60,000-70,000 annually + bonus
  • Education & Certification reimbursement program
  • Referral bonuses starting at $1,000 per referral
  • Comprehensive medical plan options, including dental and vision
  • 401K plan with company match
  • Generous paid time off, paid holidays, and paid parental leave
  • Management opportunities
  • Company giveaways
  • Opportunities for community service and charity involvement
  • Work at a mission-driven company, focused on people
  • Continued growth and expansion into new markets and products and services

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