Service Manager

3 days ago

Kent, Ohio, United States CertaSite, LLC Full time
Job Title: Service Manager

CertaSite, LLC is seeking a highly skilled Service Manager to lead our local branch and oversee the fulfillment process for work sold to ensure customer requirements are met, revenue and profit objectives are achieved, and operational efficiencies are achieved.

Key Responsibilities:
  • Provide leadership to the local branch and collaborate with other managers, shop and support staff, technicians, customers, and others to ensure CertaSite delivers the most simplified and dependable life safety solution on the planet.
  • Administer safety programs, monitor compliance with job site safety, safety training, safety documents, auditing, and reporting.
  • Support sales through involvement in job quotation and estimation, approving estimates for scope of work, labor hours, and material content, assessing profit risk of jobs, controlling material and labor cost, and providing feedback to the district and general manager.
  • Provide leadership and supervision to technician teams and responsible for their development and training.
  • Establish project timelines, meet with customers to communicate and coordinate project schedules, manage projects, assign personnel, oversee ordering of equipment and material, and assure that proper customer signoffs are secured per corporate policy requirements.
  • Monitor warehouse inventory, truck inventory, and assist purchasing and inventory control specialists with said activities.
  • Ensure that maintenance contract commitments are fulfilled, and inspections completed on time, and provide input to scheduling coordinators on scheduling activity of technicians.
  • Work with technician teams to generate pull-through service and repair work on existing house accounts, lead customer care initiatives, and responsible for technician goal setting and performance reviews.
  • Support technician training by coordinating training with the training department, reporting training plans and budgets to RM and GM, and work with account managers, sales, and other operational leaders to resolve customer issues, including customer visits.
  • Provide weekly job status, revenue, and reports to DM and GM, and coordinate with fleet managers and office staff on fleet management activities such as oil changes, repairs, and general maintenance.
Requirements:
  • Associate's degree or equivalent from a technical or trade school with a focus in life safety such as fire extinguisher, restaurant hoods, fire alarm, first aid, fire suppression, or sprinkler.
  • 3-5 years of business experience in sales and/or operations, with a minimum of 2 years of related field leadership experience preferably within the service industry.
What We Offer:
  • Pay range $60,000-70,000 annually + bonus.
  • Education & Certification reimbursement program.
  • Referral bonuses starting at $1,000 per referral.
  • Comprehensive medical plan options, including dental and vision.
  • 401K plan with company match.
  • Generous paid time off, paid holidays, and paid parental leave.
  • Management opportunities.
  • Company giveaways.
  • Opportunities for community service and charity involvement.
  • Work at a mission-driven company, focused on people.
  • Continued growth and expansion into new markets and products and services.

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