IT Project Coordinator

2 weeks ago

Washington, Washington, D.C., United States NIRA, Inc. Full time
Job Overview

Position: Project Analyst/IT Specialist

NIRA, Inc. is seeking a skilled Project Analyst/IT Specialist to provide comprehensive IT and logistical assistance to federal personnel both on-site and remotely. The ideal candidate will exhibit strong independent working capabilities as well as effective teamwork skills. This role will operate in a hybrid work setting.


Key Responsibilities:

  • Assist new federal staff in acclimating to their respective teams and programs.
  • Manage the preparation, submission, and tracking of all IT Service Requests for federal employees and contractors during onboarding, offboarding, or transfers.
  • Facilitate the submission of hardware and software requests through the FAA IT process.
  • Deliver technical assistance to employees, addressing hardware and software issues, and responding to IT-related inquiries.
  • Support federal personnel in requesting wireless devices and monitor the status of their delivery.
  • Resolve logistical and IT delivery challenges in collaboration with FAA IT staff.
  • Contribute to on-site space planning by identifying available areas, maintaining seating charts, and coordinating with FAA Facility Management for new hires and transfers.
  • Develop and revise IT Standard Operating Procedures (SOPs).
  • Provide basic training as necessary on available IT tools and systems.
  • Offer general administrative support, including data entry and system access management.
  • Act as a communication bridge between the Directorate and various Program Offices, ensuring effective dialogue and problem-solving.
  • Carry out additional responsibilities as assigned.

Qualifications:

  • Bachelor's degree in a relevant field.
  • A minimum of 5 years of pertinent work experience.
  • Fundamental understanding of computer hardware, software, and troubleshooting methods.
  • Strong problem-solving abilities and communication skills.
  • Proficiency in Microsoft Office Suite.
  • Capacity to work autonomously and collaboratively within a team environment.

NIRA offers competitive compensation packages, including employer-sponsored health, life, and disability insurance, along with 401(k) plans featuring immediate vesting and generous employer matching contributions.

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