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Operations Manager for Branch Leadership

2 months ago

Cody, Wyoming, United States Mountain Alarm Fire & Security Full time
Position Overview:

The Branch Operations Supervisor plays a crucial role in steering the branch's success by providing effective leadership and strategic direction to the team. This position is pivotal in ensuring that all operational aspects align with the overarching goals of the organization.

Key Responsibilities:

  • Lead and manage all branch operations to ensure efficiency and effectiveness.
  • Develop and implement strategies aimed at achieving corporate objectives, focusing on revenue growth and profitability.
  • Identify and cultivate relationships with potential and existing clients to expand the customer base.
  • Maintain consistent communication with clients through branch staff, ensuring satisfaction from initial contact through service delivery.
  • Oversee compliance with contractual obligations, ensuring all inspections and requirements are up to date.
  • Proactively address and resolve customer issues to enhance retention and satisfaction.
  • Set realistic and attainable sales and service targets for the team.
  • Motivate and guide employees to meet and exceed performance metrics.
  • Foster a collaborative and empowered team environment to drive business growth.
  • Collaborate with senior management to develop and execute sales and operational strategies.
  • Maintain comprehensive knowledge of all products, including fire and security alarm systems.
  • Directly supervise branch personnel, ensuring effective coordination and evaluation of all operational units.
  • Perform additional duties as required.

Qualifications:

  • A minimum of 3 years of experience in the fire and security protection sector is essential.
  • A Bachelor’s degree in business or engineering, or an equivalent combination of education and experience is preferred.
  • Proven leadership and management skills, including training, team development, and effective customer interaction.
  • Ability to set and achieve ambitious sales, service, and profit objectives.
  • Strong communication, presentation, and reporting capabilities.
  • Proficiency in typing and familiarity with MS Office applications.
  • Excellent interpersonal skills, particularly in internal communications.
  • Fluency in English is required.

About Mountain Alarm Fire & Security:
With over 65 years of experience in safeguarding what matters most, Mountain Alarm Fire & Security has established a reputation for excellence. As a family-owned enterprise, we are dedicated to delivering exceptional customer experiences from start to finish. Our team comprises quality individuals with entrepreneurial mindsets, committed to surpassing industry standards. Acquired by Pye-Barker Fire & Safety, we continue to uphold a legacy of protecting communities through comprehensive fire suppression and security services.