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Service Director/Manager

3 months ago

Cody, United States Fremont Motor Cody Full time
Fremont Motor Companies is a progressive, growing company that is continually recruiting people who want to be part of a dynamic, synergistic team.
Fremont Motors continuously works toward the goal of improvement in providing service to our customers, and we understand that our employees are the most vital asset in the organization Benefits
  • Group Health Insurance Plan
  • 401(K) Plan plus Match
  • Employee Discounts on Parts and Services
  • Employee Discounts on New and Used Vehicles
  • Paid Training
  • Paid Time Off
  • Holiday Pay
Technician Specific Benefits
  • Relocation assistance available for qualified candidates
  • Uniforms provided
  • Work environment OSHA certified to current Air Quality Standards
  • Highly productive shop
  • Career advancement opportunities, promote from within
  • Continued education, manufacturer hands on and web based training
  • Clean and professional work environment
  • Apprenticeship program
  • Competitive wages
Responsibilities
  • Assist customers in servicing, repairing and explaining each service needed
  • Understanding customers' requirements and concerns; matching requirements and concerns to various service options
  • Make the customer comfortable with the service being performed and keeping the customer informed and updated throughout the service of their vehicle
  • Staying updated on new products, features, accessories and attending product training as required
  • Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction
  • Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
  • Create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
  • A minimum of 3 years of experience as a service manager
  • Strong focus on providing excellent customer service
  • High school diploma or higher education
  • Clean driving record & valid driver's license
 We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.